Kukor Kanswen
Charlotte,NC
Summary
Well-qualified [Job Title] familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
1
1
years of professional experience
Work History
Customer Service Assistant
Home Depot
01.2020 - 09.2022
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Managed timely and effective replacement of damaged or missing products.
Secretary
T-Mobile
01.2018 - 10.2019
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
High School Diploma -
06.2007
Skills
- Inbound and Outbound Calling
- Call Center Operations
- Online Chat
- Documentation
- Microsoft Office
- Directory Assistance
Timeline
Customer Service Assistant - Home Depot
01.2020 - 09.2022
Secretary - T-Mobile
01.2018 - 10.2019
Christian High - High School Diploma,
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