Kula Raquedan
Waimanalo,HI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Destination Representative
Apple Leisure Group – Worldstar DMC
09.2022 - 01.2024
- Increased customer satisfaction by addressing and resolving complaints promptly.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Designed personalized vacation experiences based on a thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Independent Travel Agent
Getaway Travel and Tour
05.2022 - 06.2023
- Helped customers with passport and visa applications.
- Assisted corporate clients with arranging business travels including flights, hotels, and ground transportation arrangements.
- Maintained accurate records of client bookings to ensure proper billing and commission tracking.
- Maintained up-to-date knowledge of travel industry trends, regulations, and best practices to better serve customers.
- Followed up with customers to increase customer service with travel plans.
- Created promotional materials to increase visibility and attract a larger market share.
- Provided timely assistance to travelers in need, resolving issues promptly and professionally.
- Organized group tours, managing logistics and ensuring a seamless travel experience for all participants.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Increased repeat business by building strong relationships with clients through excellent customer service.
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
Reservation Coordinator
Aloha VIP Tours
04.2015 - 09.2022
- Strategically planned and executed group transportation to minimize delays and maximize time spent exploring destinations.
- Identified issues, analyzed information, and provided solutions to problems.
- Organized group tours that catered to a diverse range of interests, ensuring memorable experiences for all participants.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Advised customers on necessary travel documents and visa requirements to successfully reach the planned destination.
- Ensured smooth transitions between different tour segments by synchronizing timings across activities.
- Enhanced customer satisfaction by providing personalized travel itineraries and addressing specific needs.
- Built rapport with clients through excellent communication skills and attentive service throughout the planning process.
Contractual Agent
Robert Half International
05.2007 - 07.2011
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Collected, arranged, and inputted information into a database system.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Managed time efficiently to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Administrative Assistant/ Volunteer & Event Coord.
Hawaiian Mission Houses
09.2004 - 04.2007
- Used strong interpersonal communication skills to convey information to others.
- Represented the organization positively and professionally while providing the organization positively and professionally while providing the community with much-needed services.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Strengthened partnerships between the organization and local businesses to enhance collaboration opportunities.
- Created educational materials to convey important information to service recipients.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Provided administrative support to department leads to help organize events and fundraisers.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Scale Master Certification -
Ameron Hawaii
01.2010
CNA Certification Program -
Healthcare Training and Career Consulting
01.2009
Auto Body Paint & Repair/ Business Management - Automotive-Body Technology
Hawaii Community College
Hilo, HI01.1998
Skills
- Strong Problem Solver
- Research and Analytical Skills
- Microsoft Office
- Confidentiality and Data Protection
- Complex Problem-Solving
- Project Planning
- Customer Service
- Human Resources Management (HRM)
- Meticulous attention to detail
- Data organization
- Data Management
- Documentation and Recordkeeping
Skill Summary
- Proven experience as an Administrative Assistant
- Proven experience in Customer Service
- Knowledge of office management systems and procedures
- Working knowledge of office equipment (ie: printers, stamp machines, fax, shredder)
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- Excellent problem-solving and troubleshooting skills
Quote
Judge a man by his questions rather than his answers.
Voltaire
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Destination Representative
Apple Leisure Group – Worldstar DMC
09.2022 - 01.2024
Independent Travel Agent
Getaway Travel and Tour
05.2022 - 06.2023
Reservation Coordinator
Aloha VIP Tours
04.2015 - 09.2022
Contractual Agent
Robert Half International
05.2007 - 07.2011
Administrative Assistant/ Volunteer & Event Coord.
Hawaiian Mission Houses
09.2004 - 04.2007
Scale Master Certification -
Ameron Hawaii
CNA Certification Program -
Healthcare Training and Career Consulting
Auto Body Paint & Repair/ Business Management - Automotive-Body Technology
Hawaii Community College
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