Summary
Overview
Work History
Education
Skills
Qualifications Summary
Timeline
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Kulani Paikuli

Glen Burnie,MD

Summary

  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues
  • Talent for quickly resolving issues prior to escalation

Professional with strong background in service coordination and client support. Efficient in managing administrative tasks, facilitating communication, and optimizing workflows. Skilled in problem-solving, multitasking, and adapting to changing needs. Known for fostering team collaboration and consistently achieving results. Reliable and resourceful with excellent interpersonal skills.

Overview

7
7
years of professional experience

Work History

Agent Services Coordinator

Keller Williams Select Realtors
03.2021 - Current
  • Executed a white gloved onboarding experience to all agents
  • Developed and maintained a robust tracking system for agent onboarding, offboarding, transitions in and out of referral status, and license statuses
  • Developed and maintained a robust tracking system for agent license numbers and expiration dates across 5 states
  • Developed a detailed instruction manual for license renewal, transfer, (re)activation, and termination processes for 5 states
  • Developed and maintained a robust packet of onboarding documents via DocuSign
  • As a KWU Certified instructor, conducted monthly training on the usage of KW Command and DocuSign to optimize agent workflow throughout the transaction process
  • Worked with the TL to develop a training calendar tailored to agents of all levels, and ensured the communication of new events with Zoom and registration links to agents using KW Command and Constant Contact
  • Maintained the Maryland compliance checklist within CommandMC to ensure accuracy of sample documents as new versions are released by the board of realtors
  • Maintained the online presence of the office through FaceBook, Instagram, and website development
  • Answered agent and leadership questions with KW Command, DocuSign, and Google Workspace
  • Maintained the organization and cleanliness of the public office spaces, including the lobby, conference rooms, halls, and kitchen
  • Maintained Market Center relations with vendor partners in accordance with the Market Center Vendor Program Guidelines

Server/Service Assistant

Stoney River Steakhouse and Grill
07.2020 - Current
  • Provide guests with a genuine sense of hospitality
  • Maintain a polished upscale environment
  • Contribute to the operations of the restaurant to ensure guests needs are met in a timely manner

Take Away Specialist

Outback Steakhouse
12.2018 - 06.2020
  • Ensure guest satisfaction by providing accurate and timely service
  • Maintaining a clean and organized workspace
  • Keeping all prepped items stocked and at appropriate temperatures

Sales Associate

Forever 21
08.2017 - 11.2018
  • Help customers find their size and desired fit that are in line with the current fashion trends
  • Maintaining the cleanliness of my designated section for that day
  • Returning items from the fitting room to their appropriate sections in the store

Education

No Degree - Engineering

Anne Arundel Community College
Arnold, MD

Skills

  • Excellent public speaking
  • Critical thinking
  • Spanish (basic communication)
  • Leadership
  • Working knowledge of Google Workspace
  • Strong Organization
  • Exceptional communication
  • Appointment Scheduling
  • Document Preparation
  • Meeting Coordination
  • Problem-solving abilities
  • Money handling abilities

Qualifications Summary

  • Highly organized and personable server with experience providing exceptional customer service in establishments ranging from casual cafés to fine-dining restaurants.
  • Success multitasking while remaining professional and courteous in fast-paced environments.
  • Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues.
  • Talent for quickly resolving issues prior to escalation.

Timeline

Agent Services Coordinator

Keller Williams Select Realtors
03.2021 - Current

Server/Service Assistant

Stoney River Steakhouse and Grill
07.2020 - Current

Take Away Specialist

Outback Steakhouse
12.2018 - 06.2020

Sales Associate

Forever 21
08.2017 - 11.2018

No Degree - Engineering

Anne Arundel Community College

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Kulani Paikuli