Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kuldip Grewal

Folsom,CA

Summary

Dynamic IT professional with extensive experience at the Department of Transportation, excelling in system upgrades and technical support. Proven ability to enhance user satisfaction through effective troubleshooting and training. Skilled in server management and project coordination, with a keen attention to detail that drives successful system implementations and optimizations.

Overview

6
6
years of professional experience

Work History

ITA-Enterprise Application System Administrator

Department of Transportation
02.2023 - Current
  • Development of system-software-solutions, information technology (IT), Software Engineering methods of design/build, testing, as well as providing analysis, administration and support to various custom designed systems and system reporting services.
  • Participated through all phases of system development life cycles (SDLC) to ensure effective and efficient delivery of IT products, services, and systems
  • Responsibilities included analysis, designing, developing, maintaining, fixing defects, enhancing application systems and operational support
  • Developed interfaces between different computer systems; developed reports and other outputs; development and documentation of new system design specifications and new process procedures
  • Lead new hires & student assistants in training on the process of ER submissions, new hire processing for assigned roles/rights, task calendar process
  • PRSM applications duties included Quarterly refresh of non-production environments, patching validations for productions and non-prod environments, migrations as needed
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
  • Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.

HR System Functional Analyst-AGPA

Department of Transportation
02.2020 - 02.2023
  • Worked closely with Information Technology (IT) to provide HR business process expertise on the Staff Central HR System
  • Responsible for maintenance and implementations of enhancements and modifications to the Staff Central Human Resources System (Peoplesoft)
  • Independently performed critical analysis of the Staff Central Resources System and made recommendations, wrote business process requirements, system modifications requests, administered the system, performed system testing to ensure the system functions according to business rules.
  • Proactively identified opportunities for improvement in existing systems, proposing innovative solutions that led to increased user satisfaction.
  • Developed comprehensive documentation for both technical and non-technical stakeholders, clarifying complex concepts for ease of understanding.
  • Provided expert guidance to junior team members, fostering professional growth and skill development.
  • Reviewed and tested plans and criteria to meet functional and technical requirements.
  • Bridged communication gaps between IT professionals and end-users by translating their unique needs into actionable technical specifications.
  • Communicated and explained business requirements to team members to understand and implement functional demands.

HR System Functional Analyst-SSA

Department of Transportation
09.2019 - 02.2020
  • Assist system users, supervisors, and managers to troubleshooting online reporting issues.
  • Worked with IT to provide HR business process expertise on the Staff Central HR system.
  • Request Adhoc reports on behalf of customers
  • Analyze Staff Central business needs and research HR business processes and rules to develop solutions
  • Test new system modifications and enhancements
  • Collect test data to be used in system testing and work with Staff Central developers; develop test cases and scenarios to test new system features
  • Document test results, documents and researches issues identified during system tests
  • Scheduled meeting with Division of HR, partner agencies, stakeholders to plan for future enhancements and modifications
  • Developed and implemented communication okays before new system features are launched
  • assisted in the development of training materials, delivery of training, maintained online time support desk email to assist customers with daily troubleshooting including login issues, security roles, timesheet errors and resolution, etc.

Education

Associate of Applied Science - Computer Technology

Heald College of Business And Technology
Roseville
04-2000

Skills

  • System upgrades, updates & monitoring
  • Technical support
  • Server management
  • IT documentation
  • Server maintenance
  • Project coordination
  • Application & User support
  • User training
  • Attention to detail
  • System migrations & testing

Languages

Punjabi
Native or Bilingual

Timeline

ITA-Enterprise Application System Administrator

Department of Transportation
02.2023 - Current

HR System Functional Analyst-AGPA

Department of Transportation
02.2020 - 02.2023

HR System Functional Analyst-SSA

Department of Transportation
09.2019 - 02.2020

Associate of Applied Science - Computer Technology

Heald College of Business And Technology

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