Kulpunai Erali
Austin,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Contractor
01.2021 - Current
- In charge of weekly client calls and software support
- Communicating by assisting customers in their needs, solving problems in technical, computer issues
- Monitoring network performance, troubleshooting network problems and outages, and scheduling upgrades
- Identify requirements and collaborate with developers on minor system modifications
- Gathering, prioritizing, and managing information to report on network operational status
- Testing the applications to meet the needs of the clients
- Assisting to review required documentation
- Track tickets to resolution and notify a user when resolved.
Customer Service
Houston Country Club
01.2016 - 01.2019
- Provided front end customer service for club members
- Assisted with training of new banquet employees
- Addressed questions and concerns of club members during banquets
- Supported senior and executive managers with daily tasks with
- Banquet/Server Communication Time
Education
Bachelor's Degree - Computer Science
University of the People
Associate Degree - Economics, Accounting & Control
Kyrgyz State University I
IT Networking & Security courses - undefined
United Training Academy
Skills
- Establish basic network
- Connectivity
- Identify/prevent basic
- Security risks
- Explain troubleshooting
- Maintenance of devices
- Install and configure
- Plan and execute maintenance
- Upgrades
- Set up accounts
- Respond to breakdowns and other technology issues
- Software and Hardware Implementation
- Manual Writing
- Hardware Replacement
- Wireless Area Networking
- Case Support
- Vulnerability Testing
- Component Replacements
- Backup and Recovery
- Helpdesk Call Support
- User Experience
- Data Connectivity
- Microsoft Active Directory
- Firmware Development
- Hardware Upgrades
- Telecommunications Network Oversight
- Technical Support and Assistance
- Mobile Device Management
- Operating System Management
- Disk Space Management
- Computer System Diagnostics Software
- Instruction and Training
- Root Cause Support
- Virus Protection
- File Management Software
- Patch Implementation
- Organizational Skills
- Technical Equipment Inspection
- Computer Operating Systems
- Printers and Peripherals
- Bug Fixes
- Collaborative Team Player
- Emergency Service Coordination
- Network Infrastructure Support
- Tracking and Documentation
- Closing Tickets
Certification
- CompTIA certified ITF+
- SECOM certified Windows 7/ Excel/ Microsoft Word
Languages
English
Full Professional
Russian
Native or Bilingual
Kyrgyz
Native or Bilingual
Timeline
Contractor
01.2021 - Current
Customer Service
Houston Country Club
01.2016 - 01.2019
Bachelor's Degree - Computer Science
University of the People
Associate Degree - Economics, Accounting & Control
Kyrgyz State University I
IT Networking & Security courses - undefined
United Training Academy
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