Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kulsoom Naqvi

Woodbridge

Summary

Experienced and dedicated Customer Service Desk professional with a proven track record of delivering exceptional service to customers. Skilled in handling inquiries, resolving complaints, and providing efficient and effective support in a fast-paced environment. Strong communication and problem-solving abilities, combined with a customer-focused approach to delivering optimal solutions. Adept at multitasking, handling high-volume calls, and ensuring customer satisfaction. Committed to maintaining a positive and professional demeanor to create a positive customer experience.

Overview

20
20
years of professional experience

Work History

Fulfillment Associate

Sams Club Distribution
06.2025 - Current
  • Followed safety protocols to minimize workplace accidents.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
  • Picked and packed order items.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Supervised and trained new staff in performing census.
  • Managed timely and effective replacement of damaged or missing products.

Customer Service Representative

Walmart
11.2016 - Current
  • Perform regular assessments regarding customer complaints and provide suggestions to improve customer.
  • Supported regular and monthly inventory process and reconciled stock levels to ensure accurate count.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits. follow up to ensure resolution.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Communicating with customers through various channels.
  • Responding promptly to customer inquiries.
  • Managing a team of junior customer service representatives.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Assisted customers with inquiries, concerns, and complaints in a professional and courteous manner, ensuring high levels of customer satisfaction
  • Reviewed and resolved customer issues through effective problem-solving and communication skills, resulting in improved customer retention rates
  • Provided product information, processed orders, and managed returns and exchanges efficiently, showcasing strong attention to detail and organizational skills
  • Collaborated with team members and other departments to expedite solutions for customers, contributing to a positive work environment and enhanced customer experiences
  • Utilized CRM software to accurately document interactions and track customer preferences, leading to personalized service and increased customer loyalty

Assistant Teacher

Houston County Public School
07.2008 - 11.2009
  • Supported lead teacher in creating engaging lesson plans and activities for diverse group of students
  • Assisted with classroom management by monitoring student behavior and providing interventions as needed
  • Collaborated with teaching team to assess student progress and adjust teaching strategies accordingly
  • Provided one-on-one support to students who needed extra help with assignments or understanding concepts
  • Contributed to a positive and inclusive learning environment by fostering relationships with students and families

Education Information Desk

Pak Modern Collegiate Karachi
02.2006 - 04.2008
  • Provided prompt and accurate information to students, faculty, and visitors regarding education programs, events, and resources
  • Assisted in coordinating and promoting education workshops, seminars, and guest speaker events
  • Managed incoming inquiries via phone, email, and in-person interactions, ensuring excellent customer service and satisfaction
  • Maintained up-to-date knowledge of education policies, procedures, and requirements to effectively address inquiries and provide guidance
  • Collaborated with various departments to resolve issues and streamline communication related to education initiatives

Education

Bachelors in Arts -

Apwa Government Women College
05.2005

Skills

  • Attention to Details
  • Money Handling Ability
  • Microsoft Office Proficiency
  • Excellent Communication skills
  • Problem Solving
  • Microsoft Excel
  • Microsoft Word
  • Office 365

Languages

English - Expert
Hindi - Competent
Punjabi - Proficient
Urdu - Expert

Timeline

Fulfillment Associate

Sams Club Distribution
06.2025 - Current

Customer Service Representative

Walmart
11.2016 - Current

Assistant Teacher

Houston County Public School
07.2008 - 11.2009

Education Information Desk

Pak Modern Collegiate Karachi
02.2006 - 04.2008

Bachelors in Arts -

Apwa Government Women College

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