Kulwant Dhillon
Upper Darby,PA
Summary
My experience in Account Management and Customer Service has led me to understand the importance of teamwork, collaboration and communication in pursuit of the larger goals assigned to my teams. Keeping everyone on-track demands rigorous adherence to compliance and documentation protocols, I hope to bring my experience and drive to a new position as a Quality Assurance Specialist.
Overview
22
22
years of professional experience
Work History
Uber Driver - Part Time
Uber
01.2015 - Current
- Demonstrated proficiency in navigation, utilizing GPS and other routing apps to determine best routes
- Maintained clean and safe vehicle to enhance passenger experience
- Consistently received high ratings from passengers for excellent service.
Account Manager
Staff Management
03.2012 - 03.2015
- Client Relationship Management: Cultivated and maintained strong relationships with a portfolio of clients, serving as the primary point of contact for all inquiries, requests, and escalations
- Problem-Solving and Issue Resolution: Proactively addressed client issues and concerns in a timely and professional manner, working closely with internal teams to resolve issues and ensure client satisfaction
- Implemented feedback loops to gather client feedback and drive continuous improvement.
Customer Service Specialist
U.S Airways
01.2003 - 01.2012
- Assisted passengers with ticket purchases, itinerary changes, and flight information
- Addressed customer inquiries and resolved issues efficiently, ensuring elevated levels of customer satisfaction
- Resolved booking and ticketing issues by troubleshooting and coordinating with technical support when necessary.
Education
BA in History -
Khalsa College For Women
05.1990
Skills
- Project Management
- Communication
- Budget Planning
- Collaboration
- Compliance
- Patience and understanding
- Punctuality
- Customer Service
- Time Management
- Customer Engagement
Timeline
Uber Driver - Part Time
Uber
01.2015 - Current
Account Manager
Staff Management
03.2012 - 03.2015
Customer Service Specialist
U.S Airways
01.2003 - 01.2012
BA in History -
Khalsa College For Women
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