Summary
Overview
Work History
Education
Skills
Foreign Language Skills
Timeline
Generic

Kulwinder Kaur

Aubrey,TX

Summary

Kulwinder is Government and Public Services (GPS) Customer and Marketing manager in the Human Services Transformation offering. Kulwinder has over 13 years of healthcare technology consulting experience primary focused on Integrated Eligibility System projects. Kulwinder managed implementation of Arizona, California and Louisiana's Integrated Eligibility System and its integration with state and federal systems. Kulwinder has diverse experience in handling features and operations of complex systems. Kulwinder has expertise in implementing user centric design.

Overview

12
12
years of professional experience

Work History

Consulting Manager

Deloitte Consulting LLP
04.2021 - Current
  • Managed 50+ State stakeholders including Department of Health services, Department of Economics, Department of Child Safety, Social Security Department, Office of Technology across multiple states including Louisiana, California and Arizona.
  • Managed the enhancements and operations for State of Louisiana Integrated Eligibility System and California Self Service Portal.
  • Managed different functional teams of 20+ members including Business analysts, System analysts, Technical analysts, UAT support and Regression analysts on day to day basis.
  • Partnered with different third party vendors such as Credit bureau, Department of Motor Vehicles, Department of Revenue.
  • Developed and implemented a systematic approach to enhance project quality by constructing a well-defined process.
  • Established strong connections with clients, lasting relationships through effective communication and personalized attention to their needs
  • Aligned implementation of several functionalities and Medicaid solutions to CMS requirements
  • Led modular development by providing solutions to meet business requirements.
  • Facilitated workshops for client stakeholders aimed at building consensus around key strategic decisions and initiatives.
  • Enhanced team productivity by implementing project management best practices across all engagements.
  • Collaborated closely with cross-functional teams to develop innovative solutions addressing complex client challenges.
  • Mentored junior consultants, fostering professional growth through skill development and knowledge sharing.
  • Managed diverse project teams with a focus on collaboration and communication to ensure timely completion of deliverables.
  • Led process improvement initiatives that streamlined operations for both internal teams and clients, reducing costs and increasing efficiency.
  • Improved client satisfaction by consistently delivering high-quality, customized consulting services tailored to their specific needs.
  • Participated in various RFP's to expand the business for the firm.

Business Analysis Manager

Alluma
12.2012 - 03.2021
  • Managed multiple internal and external stakeholders and clients from different Arizona state agencies.
  • Oversaw and supervised Business Analysts team, Development and QA teams.
  • Led various JAD sessions to gather requirements from stakeholders. Managed the integration of complex modules of HEAplus system which includes consumer portal, worker portal, different application flows.
  • Led implementation of verification process through different state and federal hub sources such as Social Security Administration, Verify Lawful Presence (VLP), Systemic Alien Verification for Entitlements (SAVE), State Online Query Internet (SOLQI), State’s Medicaid Management Information System (MMIS) and its interfaces such as Eligibility System, Vital Stats, CMS for Arizona Medicaid, Medicare, Nutrition assistance (SNAP) and Cash Assistance (TANF) related programs.
  • Expertise in Arizona State Prepaid Medical Management Information system (MMIS) to manage medical eligibility information, health plan, Medicare information, TPL information, Premium and Share of cost information.
  • Oversaw implementation of all system requests for Health-e-Arizona Plus Eligibility and Enrollment system for Arizona State.
  • Led requirement-gathering sessions with different SMEs of the application teams.
  • Created system requirement documents, use case scenarios, translated requirements to development teams, guided testing teams to complete testing, worked with performance teams to determine the performance of code and managed deployment plan for each system request.
  • Managed schedule and timeline for each system requests. Implemented and managed project of Model-View-Controller (MVC) framework conversion for entire application.
  • Participated in Request for Proposal (RFP) for Arizona Health-e-Arizona Plus Maintenance and Operations. Participated in Request for Proposal (RFP) for Arizona AHCCCS Work Consumer Portal.

Education

Bachelor of Science - Business Administration IT management

Trident University International
Chandler, AZ
02.2021

Skills

  • Agile Methodology
  • Business analysis
  • Business Process Improvements
  • Stakeholder Management
  • Project Management
  • Innovation management
  • Quality Assurance
  • JIRA
  • SQL
  • Reporting
  • MS Office
  • Microsoft Project
  • Proficient in Windows environments

Foreign Language Skills

Hindi
Punjabi

Timeline

Consulting Manager

Deloitte Consulting LLP
04.2021 - Current

Business Analysis Manager

Alluma
12.2012 - 03.2021

Bachelor of Science - Business Administration IT management

Trident University International

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