Kum Honorine
Simbock ,Yaounde
Summary
With a proven track record at Continental Guests House, I excel in deep cleaning and guest relations, enhancing room satisfaction by 30%. My expertise in sanitization practices and ability to foster positive guest experiences underscore my commitment to excellence and teamwork in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Hotel Housekeeper
Continental Guests House
07.2023 - 12.2024
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Washed and folded towels and linens to properly stock guest rooms.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Handled requests for extra linens, toiletries and other supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Returned emptied garbage receptacles to proper locations.
- Changed bed linens and collected soiled linens for cleaning.
Cook's Assistant
Falez
02.2023 - 07.2023
- Stocked and rotated food items according to expiration dates.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Cleaned and maintained work areas, equipment and utensils.
- Monitored food temperature, discarding items not stored correctly.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Trained new staff on food preparation and safety procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Followed food safety practices and sanitation guidelines.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Kitchen Staff Member
Hilton
02.2022 - 02.2023
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Placed orders to restock items before supplies ran out.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Modified recipes to accommodate dietary restrictions and allergies.
- Monitored food production to verify quality and consistency.
Restaurant Server
Clinton Hotel
08.2020 - 10.2022
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
HND - Hotel, Resort And Restaurant Management
Faculty of Hotel Management And Catering Instituts
Biya-massi Yaounde 11.2023
Skills
- Deep cleaning
- Room turnover
- Restocking supplies
- Linen replacement
- Sanitization practices
- Turndown service
- Assignment management
- Sanitizing
- Surface dusting
- Safe chemical handling
- Room verification
- Linen management
- Towel replenishment
- Guest relations
- Surface sanitation
- Cleaning techniques
- Safety monitoring
- Dusting
- Supply management
Timeline
Hotel Housekeeper
Continental Guests House
07.2023 - 12.2024
Cook's Assistant
Falez
02.2023 - 07.2023
Kitchen Staff Member
Hilton
02.2022 - 02.2023
Restaurant Server
Clinton Hotel
08.2020 - 10.2022
HND - Hotel, Resort And Restaurant Management
Faculty of Hotel Management And Catering Instituts
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