Kumail Gowhari
Castro Valley,CA
Summary
Dynamic and adaptable Front Counter Crew Member with a proven track record at Canyon's Barbeque, excelling in customer service and complaint handling.
Personable and upbeat with passion for customer service and knack for creating positive experiences for guests. Familiar with cash handling and basic point-of-sale operations, as well as maintaining clean and organized workspace. Committed to contributing to welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Front Counter Crew Member
Canyon's Barbeque
10.2022 - 05.2023
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
- Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
- Utilized strong communication skills to relay accurate information regarding allergens and dietary restrictions to kitchen staff.
- Prepared customized orders efficiently while paying close attention to detail, resulting in satisfied customers.
- Delivered exceptional service under pressure during high-traffic periods without compromising quality or efficiency.
- Processed cash and card transactions accurately, maintaining financial integrity within the establishment.
- Handled customer complaints professionally, working towards resolutions that benefited both the business and the individual involved.
- Led efforts to maintain store cleanliness throughout the day, contributing to a pleasant dining environment for customers.
- Collaborated with team members to ensure smooth operations during high-volume periods.
- Ensured food safety standards were consistently met by adhering to proper handling, storage, and preparation procedures.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Addressed guest complaints and resolved issues to promote satisfaction.
Education
MBA - Marketing
San Francisco State University
1600 Holloway Ave, San Francisco, CA 9413205-2027
High School Diploma -
Castro Valley High School
19400 Santa Maria Ave, Castro Valley, Ca 9454605-2023
Skills
- Cleanliness and hygiene
- Complaint handling
- Efficient work ethic
- Patience and empathy
- Food safety
- Cash handling expertise
- Stress tolerance
- Accuracy and efficiency
- Teamwork and collaboration
- Customer service
- Time management
- Cleaning and sanitizing
- Multitasking ability
- Reliability
Honor Society Student
Maintained high GPA;
AP Clasess
Timeline
Front Counter Crew Member
Canyon's Barbeque
10.2022 - 05.2023
MBA - Marketing
San Francisco State University
High School Diploma -
Castro Valley High School
Similar Profiles
Monica DeMalignonMonica DeMalignon
Education Support Professional at Canyon's School DistrictEducation Support Professional at Canyon's School District
Lily MahaffeyLily Mahaffey
Cashier, Food Runner at Canyon's Fresh GrilleCashier, Food Runner at Canyon's Fresh Grille
WILLIAM J. REIDWILLIAM J. REID
Server/Cook/Manager at Sonny's Barbeque Thomasville Food Systems dba Sonnys BarbequeServer/Cook/Manager at Sonny's Barbeque Thomasville Food Systems dba Sonnys Barbeque
Denise GindoyDenise Gindoy
Sr. Manager, FP&A at 24 Hour FitnessSr. Manager, FP&A at 24 Hour Fitness
Dominic PalazzottoDominic Palazzotto
Cafe Lead at Voyager Craft CoffeeCafe Lead at Voyager Craft Coffee