Summary
Overview
Work History
Education
Skills
Timeline
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Kumal Pervaiz

Brampton,Canada

Summary

Bilingual and Polished Dispatcher with fantastic customer service and Communication skills. Good understanding of transportation software like Samsara, X-Monitor and Xpert. Effective in high-stress environments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

DISPATCHER

Bordex Logistics
11.2021 - 01.2024
  • Scheduled and dispatched drivers to locations in East Coast of US and in Ontario.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Coordinated dispatching of 18 drivers to accomplish daily delivery requirements.
  • Scheduled deliveries and pickups according to customer needs.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Communicated with customers to provide delivery updates and resolution.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Assisted in resolving customer complaints and grievances.
  • Maintained logs of all incoming calls and assigned tasks.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Attended staff meetings on behalf of the President when necessary.

Salesperson

Kurago Marketing
02.2019 - 08.2021
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Resolved customer complaints promptly and efficiently.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Worked to build relationships with customers and built potential for additional sales.
  • Trained and mentored new sales representatives.
  • Logged reports, expenses, receipts, and sales in company database.
  • Utilized CRM software tools to track leads, manage accounts, and document conversations.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.

Education

Certificate - Transportation Operations And Dispatching

Automotive Training Center
152 Norseman St, Etobicoke, ON M8Z 2R4
09-2023

Bachelor of Arts - Sociology

University of The Punjab
Lahore, Pakistan
11-2018

Skills

  • Driver Communication
  • Route Navigation
  • Schedule Management
  • Marketing
  • Presentation Development
  • File Organization
  • Workflow Analysis
  • CRM Systems
  • Analytical Skills
  • Problem-Solving Aptitude
  • Excellent Communication
  • Relationship Building

Timeline

DISPATCHER

Bordex Logistics
11.2021 - 01.2024

Salesperson

Kurago Marketing
02.2019 - 08.2021

Certificate - Transportation Operations And Dispatching

Automotive Training Center

Bachelor of Arts - Sociology

University of The Punjab

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Kumal Pervaiz