Kumar Ashish Mantri

Security and IT Management:

• Implemented security tools, managed IT inventory, performed E2E UAT on LMS, and led Scrum ceremonies.
• Rolled out JumpCloud for device and identity management.
• Worked with Ramp finance operations platform for successful deployment into Learnsoft, enabling seamless and highly secure expense management.
• Implemented Microsoft Entra audio conferencing.

Procurement and Deployment:

• Facilitated the acquisition of IT equipment, ensuring seamless onboarding and offboarding processes by maintaining adequate stock levels and coordinating timely deployment.
• Played a key role in documenting asset management processes, focusing on the entire lifecycle from acquisition to decommissioning, and ensuring compliance with organizational policies.

Managed IT inventory:

• Oversaw the inventory of IT hardware across several stockrooms, conducting periodic audits to ensure that all assets were accurately accounted for and in optimal working condition.
• Worked closely with different departments to ensure that asset management practices adhered to company policies and were consistently applied across all teams.

Feature Testing and Client Liaison:

• Performed E2E UA testing on the LMS to ensure the system's functionality, performance, and user experience met the defined requirements and quality standards.
• Collaborated with developers to resolve issues, ensuring a seamless and efficient LMS for end-users.
• Acted as a liaison between clients and the Development Team, effectively triaging tickets and providing timely updates.

Operational Streamlining:

• Deployed HubSpot CRM for Sales and Marketing.
• Migrated financial operations from QuickBooks to JustWorks

CRM and User Systems Migration:

• Assisted in the deployment of Zoho CRMs, streamlining customer.
• Relationship management and operational efficiency
• Migrated users from Axosoft to HubSpot.
• Led seamless migrations of Visual SourceSafe (VSS) to Azure Cloud and GoDaddy to Microsoft email exchange, ensuring zero downtime.

Server Management: Managed server maintenance and upgrades.

Project Management Tools: Integrated Jira, Confluence, and Status Page.

Scrum Master Responsibilities:

• Led daily Scrum stand-up calls.
• Conducted refinement sessions with the Product Owner and Development Team for the readiness of backlogs.
• Responsible for identifying and resolving the team impediments during the iteration.
• Facilitated system demo sessions with the development team and stakeholders.
• Helped the team in estimating the backlog work items using planning poker.

IT inventory management: Procured, set up, and configured Windows laptops for new and existing employees.

Employee Onboarding: Managed onboarding processes, including account creation, IT orientation, desk setup, and remote equipment shipping.

Documentation Maintenance: Kept detailed documentation of IT processes, configurations, and procedures using the Runbooks application.

Technical Support: Acted as the primary contact for technical issues, providing swift resolutions and addressing software/hardware inquiries.

Troubleshooting: Diagnosed and fixed laptop-related issues efficiently.

Peripheral Management: Oversaw peripherals such as printers, mobile/VoIP phones, and conference room A/V equipment.

Equipment Upgrades: Managed the upgrade and replacement of employee laptops and related equipment.

IT Budget Planning: Assisted in planning the IT budget to meet organizational needs.

• Developed and managed annual budget process, including preparation of financial projections.
• Interacted with vendors to negotiate pricing, payment terms.
• Maintained up-to-date records of all transactions related to the budget process.
• Evaluated existing contracts for potential cost savings opportunities.
• Implemented new software systems for tracking budget information more accurately.

Medical Manikins Connectivity: Installed AHA RQI medical software onto manikins and established LMS connectivity for CPR training.

Server Installation: Installed and configured Dell and Lenovo servers at Nfinit Co-Location, ensuring seamless integration with existing infrastructure.

Network Security: Maintained Juniper Firewalls to safeguard network integrity and security.

Technical Support: Addressed and resolved technical issues promptly, providing reliable solutions to enhance system performance.

Performance Management: Monitored and managed system performance, optimizing operations, and ensuring high availability.

Software Upgrades: Performed software upgrades and maintained computer hardware to ensure smooth operation.

Team Leadership: Led the team, serving as the main contact point and demonstrating excellent communication skills.

Team Environment: Fostered a collaborative and open communication culture within the team.

Data Verification: Completed daily tasks in various workflows, verifying the authenticity of web content on Google Maps, which contributed to maintaining the integrity of user-generated information.

Data Management: Analyzed, edited, and updated listings on Google Maps, ensuring data accuracy and improving user experience by enhancing the relevance of search results.

Quality Assurance: Developed and implemented quality assurance protocols for data verification processes, leading to a 15% reduction in errors and inconsistencies in listings.

Training and Mentorship: Mentored new hires and provided training on effective tool usage and best practices, achieving team targets within deadlines, and improving onboarding efficiency.

Process Improvement: Took proactive steps to improve project efficiency and overall productivity, including proposing automation solutions that reduced manual editing time by 25%.

Cross-Functional Collaboration: Collaborated with cross-functional teams to identify data trends and inform decision-making, contributing to strategic improvements in Google Maps features.

Customer Support: Managed a high volume of customer inquiries, providing accurate information and resolving issues in a timely and efficient manner, resulting in improved customer satisfaction.

Client Relationship Management: Built and maintained positive relationships with clients by addressing their concerns, offering tailored solutions, and ensuring follow-up on service issues.

Product Knowledge and Recommendations: Demonstrated in-depth knowledge of company products and services, helping customers make informed decisions and offering personalized recommendations based on their needs.

Booking and Ticketing Assistance: Assisted customers in booking, modifying, and canceling bus tickets, ensuring accurate information on schedules, pricing, and seat availability, while providing exceptional support throughout the booking process.