Kumar Rao Penta
Flight Steward
Bridgeport,CT
Summary
Energetic and multilingual cabin crew member with dynamic interpersonal skills. Poised and dedicated to team-driven environment. Over 2 years working as part of cabin crew for national airline.
Accomplished professional trained in safety procedures for aviation industry. Effectively handles all types of situations and remains calm under pressure. Experienced ground crew member with background providing outstanding customer service to travellers more than 7 years of employment in commercial aviation industry.
Outstanding record of performance for domestic and international flights.
Reliable cabin crew with a wealth of expertise in the airline industry. Offering a superb work ethic and a motivated, service-driven personality. Looking to join a top carrier.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Cabin Crew Member
TATA SIA AIRLINES LTD
Delhi, Delhi
01.2020 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Customer Service Senior Executive
Interglobe Aviation Private Limited
Telangana , Hyderabad
11.2014 - 01.2020
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Modified and refined offerings and operational practices to meet changing customer requirements.
- Audited customer support procedures and collaborated regionally to promote standardization across all offices.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
Education
BA. History,public Administration And Sociology. -
GITAM University
Visakhapatnam 05.2016 - 05.2019
Skills
Safety standards and protocols
Company policy adherence
Team Building
Cabin searches
Employee interaction
Preflight briefings
Aviation regulations
Infant AED and CPR
Interpersonal communications
Crew coordination
Safety and compliance
Airline Operations
Accomplishments
- Effectively mediated issues among other peers, enabling the development of valuable conflict resolution skills.
Additional Information
Age -27
Height -5’11” (180cm)
Innovative employee award holder.
Timeline
Cabin Crew Member
TATA SIA AIRLINES LTD
01.2020 - Current
BA. History,public Administration And Sociology. -
GITAM University
05.2016 - 05.2019
Customer Service Senior Executive
Interglobe Aviation Private Limited
11.2014 - 01.2020