Kumiko Yamazaki
Brooklyn,NY
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
13
13
years of professional experience
Work History
General Manager
Heart Connection USA Inc.
10.2019 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Floor Manager
Tamaru Marketing Corp.
11.2011 - 11.2018
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
- Improved employee retention rates by providing ongoing support, coaching, and constructive feedback to foster professional growth.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
Education
Bachelor of Arts - Japanese History
Komazawa University
Tokyo03.2011
High School Diploma -
Mita High School
Tokyo03.2007
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Training and coaching
- Customer Relationship Management
Languages
English
Timeline
General Manager
Heart Connection USA Inc.
10.2019 - Current
Floor Manager
Tamaru Marketing Corp.
11.2011 - 11.2018
Bachelor of Arts - Japanese History
Komazawa University
High School Diploma -
Mita High School
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