Kumisha Jefferson
Memphis,TN
Summary
Proven Security Officer with a track record of enhancing safety and customer service at Metro One Loss Prevention. Skilled in CCTV surveillance and incident reporting, adept at quickly responding to emergencies, and excelling in high-pressure environments. Increased operational efficiency by streamlining security protocols, demonstrating superior customer service and security expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Metro One Loss Prevention
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Gate Guard
Allied Universal Security Services
12.2017 - 06.2022
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Upheld a high standard of professionalism through consistent punctuality, attention to detail, and dedication to maintaining site security.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
- Provided exceptional customer service to visitors, addressing concerns, and directing them to appropriate locations within the premises.
- Supported management in maintaining order during high-traffic events, resulting in smooth operations and minimal disruption.
Packing, Shipping, and Receiving Assembler
Radial
08.2014 - 06.2016
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
Receptionist
Injury And Company
05.2012 - 06.2015
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Madison Central High School
Richmond, KY05.2010
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- CCTV Monitoring
- Superior customer service
- Surveillance
Certification
- Licensed Job Title - Timeframe
Timeline
Security Officer
Metro One Loss Prevention
01.2023 - Current
Gate Guard
Allied Universal Security Services
12.2017 - 06.2022
Packing, Shipping, and Receiving Assembler
Radial
08.2014 - 06.2016
Receptionist
Injury And Company
05.2012 - 06.2015
Madison Central High School
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