KUMKUM ROY
Chicago,IL
Summary
I am a business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined team player with over 4.6 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills. I have experience in operations, sales, customer Service, insurance, loans, Credit cards, mutual funds and have always tried to outperform my objectives. First and foremost I am customer focused and service comes first to me before anything.
Overview
4
4
years of professional experience
Work History
Relationship Manager
Axis Bank
11.2020 - 10.2022
- As relationship manager my job was to maintain portfolios worth 2.5 million approximately. I was able to grow the business from 2.5 Million to 3.5 Million within 2 year.
- My responsibilities include account services and provide financial advising for Insurance policies, Growth funds, mutual funds, Health policies etc.
- I have over reached my Insurance yearly target of 14500 USD by 25000 USD, 1 million remittance money and record number of 12000 service calls yearly.
- I have helped banks business growth by doing 6 Home loan, 8 Car loan, 2 Gold loan, 50 health policy, 50 lakh worth Mutual funds, 1 million certificate deposits during my tenure.
- I was also awarded best contributions in Life insurance by Max Life Insurance, Axis bank remittance & excellent customer service by Axis Bank for the year 2022 quarter 1
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Provided customer awareness from trending new frauds/scams
Relationship Banker
Kotak Mahindra Bank
08.2019 - 10.2020
- As assistant manager my job was to create leads & conversion for residence customers. I have generated leads for 15 Business Account worth 62000 USD , 60 Savings account 62000 USD , 12 Life insurance, 12 Personal Loans, 12 Health insurance, 1 Business loans, 50 Credit card, 3 Lockers
- Visit client prospects for various product pitch, field sales and operations services.
- Cold Calling: Presented new and additional products and services to existing customers.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Provided customers with additional information regarding account services.
- Verified customer identity and reviewed documentation for accuracy.
- Processed customer payments and account setup charges.
- Tracked and processed customer account requests and applications.
Sales Officer
ICICI Bank
05.2018 - 07.2019
- As sales officer my job was to create leads for customers and pass to relationship bankers
- Generating leads for new accounts, Insurance, accounts (savings, DMAT) and operations. Visit client prospects for various product pitch and operations services.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Provided customers with additional information regarding account services.
- Verified customer identity and reviewed documentation for accuracy.
- Tracked and processed customer account requests and applications.
Education
Bachelor of Arts - Arts
Rammohan College
Kolkata India05.2017
High School Diploma - undefined
DUM DUM BAIDYANATH INSTITUTION
2013
Skills
- Customer Service
- Sales and Marketing
- Active Listening
- Team Leadership
- Negotiation
- Microsoft Office
- Raising Capital
- Financial Management
- Sales Expertise
- Financial Advising
- Product Knowledge
- Strategic Selling
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Punjabi
Professional Working
Timeline
Relationship Manager
Axis Bank
11.2020 - 10.2022
Relationship Banker
Kotak Mahindra Bank
08.2019 - 10.2020
Sales Officer
ICICI Bank
05.2018 - 07.2019
Bachelor of Arts - Arts
Rammohan College
High School Diploma - undefined
DUM DUM BAIDYANATH INSTITUTION
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