Kunal Budhoo
Brooklyn,NY
Summary
Experienced Customer Service Representative with over six years of experience in a high pressure and fast paced professional environment. Motivated team player aiming to provide superior customer service above and beyond expectations.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Customer Service Agent
Hallmark Aviation Services For Emirates Airlines
Queens, NY
03.2023 - Current
- Greet and assist all customers in a prompt, friendly and courteous manner Present a professional and positive image of Emirates Airline
- Provide check-in assistance, ticketing changes, re-booking of itineraries and special service requests for passengers
- Check and accept passenger baggage Board/deplane flights and escort passengers to and from aircraft as needed, includes pushing wheelchairs and assisting other passengers with additional needs.
- Emirates Lounge Agent some duties include:Work alongside with Ek Staff
- Ensure Premium customers are provided with the highest level of customer service at all times.
- Greet customers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.
- Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained
- Assist operational staff in a proactive manner, to ensure customer needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit customers, reservation changes and the boarding process from the lounge (where applicable).
- Undertake various administrative functions and other duties as directed from time to time by the Lounge Supervisor, Airport Services Manager and other senior staff on duty.
- Conduct various audits as directed by HQ and ensure timely reporting and corrective actions on non-conformance.
- From time to time based on the directions of the Supervisor/Airport Services Manager assist with the airport operations and ticket desk duties
Passenger Service Agent
Hallmark Aviation Services For Virgin Atlantic
Queens, NY
01.2023 - Current
- Operated computerized system to handle ticketing and check-ins.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Collected baggage charges and accepted baggage for check-in.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Managed gate, ramp and cabin services for each flight.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Announced flight status updates and information about gate changes over PA system.
Customer Service Agent
Worldwide Flight Services for Etihad Airways
Queens, NY
09.2022 - 03.2023
- Operated computerized system to handle ticketing and check-ins.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Greeted passengers and provided boarding instructions.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
Customer Service Associate
LSG Sky Chefs
Queens, NY
08.2022 - 09.2022
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Oversaw food preparation, production and presentation according to quality standards.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Credit Officer
Unicomer Group
Georgetown , GY
08.2020 - 05.2022
- Trained rookie credit staff in application processing, credit analysis and loan disbursement to detect and curb fraud.
- Cultivated and maintained comprehensive industry knowledge to assess risk solutions and maximize returns.
- Determined credit approval based on financial standing, credit records and payment history.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
- Provided customer credit information to official representatives from banks and other financial institutions.
- Kept detailed reports of client and account data, consistently updating database with latest information.
- Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk and maximizing business returns.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Optimized lending practices by maintaining up-to-date knowledge of industry trends and regulatory requirements.
- Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
- Reduced delinquency rates by implementing effective portfolio management strategies.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Streamlined loan approval processes with the development of standardized credit policies and procedures.
- Adhered to banking standards and government lending guidelines for loan services.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Checked appraisals, title information and insurance documents for each property.
- Recommended approval or disapproval of commercial, real estate or credit loans.
- Trained new team members on company-specific processes, ensuring consistent standards across the credit department.
- Improved cross-functional collaboration, working closely with sales and operations teams to meet business objectives.
- Managed a diverse portfolio of commercial loans, maintaining strong client relationships while mitigating risk exposure for the organization.
- Collaborated closely with underwriting teams to ensure a seamless process from application submission to loan disbursement for clients.
- Supported business growth initiatives by assisting in the identification of new market opportunities for expansion within the credit sector.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Mentored junior staff members in best practices related to credit analysis, instilling a culture of accuracy and diligence within the team.
- Used [Software] and [Software] to perform credit appraisals, document verification and loan approvals.
- Advised executive leadership on changes in economic conditions that could impact overall credit risk, enabling proactive adjustments to the lending strategy.
- Worked with clients to define and implement terms for approved credit requests.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Monitored client abilities and account information to determine appropriate credit approval decisions.
Executive Assistant to the Chairman and CEO
Gafsons Industries
Georgetown , GY
01.2022 - 07.2022
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Executed special objectives and projects in response to executive team and board member requests.
- Prepared invoices and drafted memos for executives.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Managed and tracked expenses to meet company budget requirements.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Maximized time management for the Chairman and CEO with effective prioritization of tasks based on urgency level or importance.
- Managed confidential information with utmost discretion, safeguarding sensitive company data from unauthorized access.
- Streamlined communication between CEO and staff members through timely dissemination of information and accurate documentation.
- Prepared comprehensive meeting agendas enabling productive discussions that led to actionable outcomes.
- Facilitated smooth transitions during organizational changes by providing guidance on new policies and supporting affected team members.
- Collaborated with internal departments to support cross-functional initiatives, fostering teamwork and a unified corporate vision.
- Expedited decision making for the Chairman and CEO by researching relevant information, preparing reports, and presenting findings concisely.
- Contributed to cost savings by negotiating vendor contracts and managing expenses within budget constraints.
- Reduced expense report errors significantly through diligent review resulting in fewer discrepancies.
- Provided exceptional support during board meetings by preparing materials, recording minutes, and following up on action items promptly.
- Served as the primary point of contact for both internal and external stakeholders, maintaining professionalism in all interactions.
- Ensured timely completion of projects by tracking progress, identifying roadblocks, and offering solutions to overcome obstacles.
- Enhanced executive''s productivity by managing schedules, coordinating meetings, and organizing travel arrangements.
- Managed complex calendars successfully, accommodating last-minute changes and ensuring timely attendance to all appointments.
- Increased efficiency in daily operations by implementing new administrative processes and procedures.
- Improved workflow efficiencies by developing comprehensive filing systems for easy retrieval of critical documents.
- Organized high-profile events and conferences, ensuring seamless execution and positive attendee experience.
- Developed strong professional relationships with external stakeholders facilitating collaborative partnerships and enhanced company reputation.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Filed paperwork and organized computer-based information.
Customer Service Supervisor
GT&T - Telephone
Georgetown , GY
01.2021 - 08.2021
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated employee job performance and motivated staff to improve productivity.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Credit Administrator
Unicomer Groups
Georgetown , GY
04.2019 - 01.2021
- Collected and checked borrower income, credit history and employment information.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Prepared and submitted loan applications to underwriters.
- Trained rookie credit staff in application processing, credit analysis and loan disbursement to detect and curb fraud.
- Determined credit approval based on financial standing, credit records and payment history.
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
- Supported customers with invoices, statements and other basic questions.
- Assisted with reconciliations and customer communications.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Received inbound customer calls related to credit and accounts receivable.
- Supported executive decision-making by preparing detailed reports on portfolio health and loan status updates.
- Managed a high-performing team of credit analysts responsible for evaluating risks associated with prospective clients'' financial profiles.
- Optimized workflow efficiency through ongoing staff training in best practices for credit evaluation and management.
- Maintained a keen understanding of current market trends, competitor offerings, and regulatory changes to inform credit administration strategies.
- Protected company assets by enforcing strict adherence to established lending guidelines during the approval process.
- Increased overall customer satisfaction with timely communication regarding their credit applications and account inquiries.
- Demonstrated exceptional attention to detail in reviewing financial statements, tax returns, and other documentation as part of the underwriting process.
- Ensured compliance with industry regulations and internal policies through diligent oversight of the credit administration process.
- Participated in industry conferences, workshops, and networking events to stay informed about emerging trends and best practices in credit administration.
- Maintained strong relationships with clients, promptly addressing concerns and providing financial guidance.
- Identified areas of improvement within the existing client base, targeting specific strategies for increased revenue generation through upselling or refinancing opportunities.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
Customer Service Representative
Qualfon
Georgetown , GY
10.2018 - 04.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Bachelor of Arts - Business Administration
University of Bedfordshire
United Kingdom 02.2019 - 02.2022
Diploma in Economics - Economics
University of London
United Kingdom 08.2019 - 08.2020
High School Diploma -
Patentia Secondary School
Georgetown , GY 09.2013 - 07.2018
Strategic Professional -
Association of Chartered Certified Accountant
United Kingdom 01.2022 - 07.2023
Skills
- Loan Disbursements
- Customer Acquisition
- Document Evaluations
- Quality Controls
- Customer Service
- Time Management
- Airport Operations
- Ticketing
- Communication
- Teamwork
- Credit Assessments
- Business Support
- Data Entry
- Document Preparation
- Supervision & Leadership
- Microsoft Office
- Critical Thinking
Airline policies
Passenger assistance
Strong organization
FAA regulations
Team leadership
Staff training
Reference
Alinea Drepaul
Previous Duty Manager
+1 347-251-9967
Ashleydrepaul@gmail.com
Aga Daz
Duty Manager Virgin Atlantic.
+1-347-241-6644
aga.daz@fly.virgin.com
Dayana Zaey ASAI Emirates Airlines
+1 646-703-5542
Dayana.z@Emirates.com
Darshnie persaud ASA Emirates Airlines
Darshnie.persaud@emirates.com
+1-646-243-0450
Ex-coworker
Work Preference
Work Type
Full TimePart TimeContract WorkLanguages
English
Full Professional
Hindi
Professional Working
Timeline
Customer Service Agent
Hallmark Aviation Services For Emirates Airlines
03.2023 - Current
Passenger Service Agent
Hallmark Aviation Services For Virgin Atlantic
01.2023 - Current
Customer Service Agent
Worldwide Flight Services for Etihad Airways
09.2022 - 03.2023
Customer Service Associate
LSG Sky Chefs
08.2022 - 09.2022
Executive Assistant to the Chairman and CEO
Gafsons Industries
01.2022 - 07.2022
Strategic Professional -
Association of Chartered Certified Accountant
01.2022 - 07.2023
Customer Service Supervisor
GT&T - Telephone
01.2021 - 08.2021
Credit Officer
Unicomer Group
08.2020 - 05.2022
Diploma in Economics - Economics
University of London
08.2019 - 08.2020
Credit Administrator
Unicomer Groups
04.2019 - 01.2021
Bachelor of Arts - Business Administration
University of Bedfordshire
02.2019 - 02.2022
Customer Service Representative
Qualfon
10.2018 - 04.2019
High School Diploma -
Patentia Secondary School
09.2013 - 07.2018
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