KUNAL PERSHAD

Elite Ground Handling Services

• Delivered elite ground handling for AMIRI, VVIP, Royal, Private Jets, and Presidential flights, ensuring impeccable coordination and timely, secure service.
• Provided outstanding coordination and preparedness for VIP flight services.
• Ensured prompt arrivals and departures for high-profile clients while maintaining rigorous safety and security protocols.

Operational Excellence

• Upheld standard operating procedures to guarantee consistent service excellence and airline compliance.
• Conducted pre-shift briefings and managed shift operations to maintain operational superiority.
• Motivated team members to achieve peak operational efficiency and collective success.
• Led a skilled team, providing targeted training to meet the evolving needs of the aviation industry.
• Managed staff overtime and compensation equitably, ensuring financial integrity.
• Optimized staff scheduling to align with flight timetables, maximizing resource efficiency.
• Forecast workloads and scheduled staff to meet service demands within rapid turnaround times.
• Adapted operational strategies to adverse weather conditions to guarantee uninterrupted service.

Customer Experience

• Streamlined the check-in process in collaboration with passenger services for a frictionless customer experience.
• Provided VIP passengers with superior porter, loader, and transportation services upon arrival and departure.
• Ensured the prompt availability of coach/car transportation for VIP Passengers and Crew at aircraft and boarding gates.
• Expedited Crew and Passenger clearance through Immigration and Customs with efficiency.

Communication and Coordination

• Provided real-time, accurate flight status updates through continuous communication with management.
• Communicated essential details for ad-hoc flights to all relevant parties to ensure smooth operations.
• Coordinated effectively with multiple stakeholders including Operators, ATC, QCAA, AOCC, MOI, Military, and various departments.
• Managed ad-hoc cargo flight operations in partnership with Operators, QAS Cargo, and Dangerous Goods Departments.

Financial Management

• Drove revenue growth by offering comprehensive handling services and efficient payment processing for Ad-hoc flights.
• Enhanced revenue with efficient handling and payment processing for ad-hoc flights.
• Processed precise invoicing for airline operators and oversaw secure cash transactions with the cashier.
• Facilitated the preparation and transfer of flight documentation to Billing for post-departure processing.

Additional Responsibilities

• Diligently oversaw Crew Declaration Forms, Temporary Landing Permits, and Crew Lists.
• Executed additional duties as assigned by the Head of the Department.

Ground Handling Professional

• Delivered elite ground handling services for high-profile clients, including AMIRI, VVIP, Royal, Private Jets, and Presidential flights; ensured impeccable coordination, safety, and security.
• Managed team operations to maintain superior service standards, adhering to rigorous protocols and adapting to evolving industry demands.
• Streamlined check-in processes and provided exceptional VIP services to ensure a frictionless customer experience.
• Coordinated seamlessly with diverse stakeholders, including operators, air traffic control, and various authorities.
• Spearheaded revenue growth through efficient handling and payment processing for ad-hoc flights.
• Maintained strict financial integrity in invoicing, cash handling, and documentation.
• Consistently exceeded service excellence standards, enhancing customer satisfaction and loyalty

Managed meticulous attendance records to ensure workforce efficiency. • Procured competitive quotations from vendors, optimizing cost savings. • Issued accurate quotation bills, demonstrating attention to detail. • Administered cash flow to maintain financial integrity. • Responded promptly to client emails and inquiries, enhancing customer satisfaction. • Reconciled invoices with manual bills to ensure accounting accuracy. • Conducted quality control checks on deliverables to uphold company standards

Proficiently managed operations in the Operation Control Centre (OCC) as a Junior Officer. • Delivered exceptional customer service by welcoming passengers during arrivals and departures. • Expertly facilitated check-in processes for both domestic and international travelers. • Conducted thorough documentation and visa verifications to ensure compliance. • Oversaw flight control and acted as Counter in Charge using the SITA Departure Control System. • Prepared General Declarations with meticulous attention to detail. • Efficiently handled irregular operations, including delayed and diverted flights. • Coordinated non-scheduled charter flight operations with proficiency. • Managed boarding gate procedures and made clear, timely announcements. • Executed accurate filing of IGM/EGM documentation. • Supervised baggage handling in Make Up and Break Up Areas (BMA/BBA) to maintain seamless operations. • Prepared preflight and postflight documentation to support flight readiness. • Certified Load and Trimmer for Air India Aircrafts (A319/A320/A321), ensuring safe and balanced flights. • Utilized SITA Load Control System for optimal container planning and weight distribution. • Operated SITA Telex system for effective communication and coordination.