Kunalsinh Vashi
Roanoke,VA
Summary
Operations Manager with a focus on optimizing processes and enhancing customer satisfaction. Proven track record in managing team performance, resolving issues, and ensuring service quality. Committed to driving organizational growth through effective leadership and strategic problem-solving.
Overview
9
9
years of professional experience
Work History
Operations Manager
TANGLEWOOD HOSPITALITY INC
Roanoke, Virginia
04.2021 - 12.2023
- Oversaw daily operations to ensure efficient service and guest satisfaction.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staff schedules to optimize labor and maintain service quality.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
Manager
ShivSai LLC
09.2020 - 03.2021
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supervised daily store operations and team performance.
- Managed inventory levels and restocking schedules effectively.
- Trained and mentored staff on customer service standards.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated POS system with new products and promotional offers.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Night Auditor
KGKM,LLC DBA Motel 6
05.2020 - 08.2020
- Managed nightly financial reconciliations and prepared end-of-day reports.
- Ensured accurate guest check-ins and check-outs during overnight shifts.
- Addressed guest inquiries and resolved issues promptly and professionally.
- Monitored property security and maintained a safe environment for guests.
- Processed cash, credit, and debit transactions efficiently throughout the night.
- Maintained inventory of supplies and requested replenishments as needed.
Store Manager
Sai Convenient INC
08.2017 - 03.2020
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised team members on customer service standards.
- Oversaw inventory management and restocking procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Handled customer inquiries and resolved issues promptly.
Store Manager
Havells INDIA LTD
SURAT, GUJARAT-INDIA
03.2017 - 06.2017
- Managed daily store operations and ensured efficient workflow.
- Trained and supervised team members on customer service standards.
- Oversaw inventory management and restocking procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Handled customer inquiries and resolved issues promptly.
- Monitored sales trends to inform product placement decisions.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
Project Intern
Amtech Electronics India,LTD
06.2015 - 05.2016
- Collaborated with engineers to gather requirements for product specifications.
- Organized project documentation and maintained updated records for team access.
- Participated in team meetings to discuss project timelines and deliverables.
- Conducted research on emerging technologies relevant to electronic systems projects.
- Documented processes and created user guides for new software tools implemented.
- Created and maintained project documentation, including status reports and presentations.
- Assisted with coordination of daily activities for projects.
- Generated reports, wrote documents and prepared presentations.
Education
Certificate - Strategic Business Analytics
Cleveland State University
01-2018
Master Of Technology - Power Electronics, Machines and Drives
Nirma University
Ahemdabad, Gujarat, India01-2016
Bachelor Of Engineering - Electrical Engineering
Gujarat Technological University
01-2013
Skills
- Ms Excel
- Ms word
- Powerpoint
- Tableau Basic
- SQL Basic
- Leadership
- Quick Learner
- Problem solving abilities
- Customer Service Skills
- Management Skills
- Teamwork Skills
- Decision Making Skill
Timeline
Operations Manager
TANGLEWOOD HOSPITALITY INC
04.2021 - 12.2023
Manager
ShivSai LLC
09.2020 - 03.2021
Night Auditor
KGKM,LLC DBA Motel 6
05.2020 - 08.2020
Store Manager
Sai Convenient INC
08.2017 - 03.2020
Store Manager
Havells INDIA LTD
03.2017 - 06.2017
Project Intern
Amtech Electronics India,LTD
06.2015 - 05.2016
Certificate - Strategic Business Analytics
Cleveland State University
Master Of Technology - Power Electronics, Machines and Drives
Nirma University
Bachelor Of Engineering - Electrical Engineering
Gujarat Technological University