KUNDAYI BRIDGET ZENGEYA

Balancing all van sales stocks daily

Reconciling all cash sales accounts daily

Passing credit notes

Compiling the VAT schedule in Excel and reconciling it against posted invoices in Pastel

Compiling monthly electricity and water usage reports

Assisting in sales and debtors when required

Tracked approved and unapproved invoicing of donations to produce critical month-end metrics.

Prepared and mailed invoices to customers, processed payments, and documented account updates.

Managed cash sales and daily to monthly reconciliation to identify unusual transactions, and rectify errors.

Handled account payments and provided information regarding outstanding balances.

Managed invoicing and payment processing operations.

Generated daily, weekly, and monthly reports for cash sale accounts.

Monitored outstanding invoices and performed collection duties.

• Created documentation outlining research findings for use by project managers, customers, and other marketing staff to make accurate decisions about future plans.
• Completed in-depth reviews of market conditions and customer preferences.
• Wrote engaging and successful marketing, advertising, and website copy.
• Conducted research to analyze customers' behavior, preferences and purchasing habits.
• Developed campaigns and specific marketing strategies for clients.
• Tracked various product sales and costs by analyzing and entering sales, business data, and expenses.
• Generated reports to support development and implementation of marketing plans.
• Developed questionnaires and facilitated focus group discussions.
• Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
• Tracked key performance indicators to measure success of campaigns.
• Used various market research tools and techniques to gather, analyze and interpret data.

• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Contributed to event marketing, sales and brand promotion.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Developed, maintained and utilized diverse client base.
• Attended monthly sales meetings and quarterly sales trainings.
• Stayed current on company offerings and industry trends.
• Kept detailed records of daily activities through online customer database.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Set and achieved company defined sales goals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Built relationships with customers and community to promote long term business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.