Kunjal Nair
Registered Pharmacist
Charlotte,NC
Summary
Patient service-oriented pharmacist with more than 13 years of experience and certified immunizing pharmacist. Dedicated to providing empathy and the highest quality of patient care. Extensive experience in retail pharmacy management and independent pharmacy to deliver results, and growth. Strong background in clinical pharmacology and patient medication therapy management & MTM outcomes. Currently licensed in Connecticut and Maryland and North Carolina.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Pharmacist Manager
CVS Healthcare
Charlotte, NC
08.2021 - Current
- Successfully completed Foundation For Leading Program with CVS to elevate my efforts to the next level leadership.
- Helped in the district to train new Pharmacy Manager for their on boarding and helped with their WECARE, and showed results of improvement.
- Filled and dispensed 3000 prescriptions weekly. MSH (4.5) be in TOP 3 store in the district, WECARE (95%0 Patient Care (82%) and MTC (98%), MCC (85%) at goal for all the YTD metrics. Took over my store (02562) when it was a challenged store and proved the results.
- Supervise team of 10 technicians, including cross sourced employees.
- Had two technicians to become certified immunizing technicians, motivating them, engaging them and following up with them to complete all their training.
- Spearheaded and implemented new projects to expand scope of engagement. Promote Flu Shots, Create competition to hit the goals, motivate team and reward them when we hit the goal.
- Communicated with patients, ensuring drug drug interactions, compliance, medical history, immunizations gap, provide most effective medical advice.
- Training, Hiring, Coaching, providing direct supervision to newly hired pharmacy technicians. Encourage existing employees for their continuous development.
- Make the schedule for my team, with 95% optimization.
- Collaborated with store manager to maintain daily operations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, regulatory reviews.
- Developed policies and procedures for effective pharmacy management.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Pharmacy Manager
CVS Healthcare
Darien, CT
08.2019 - 06.2021
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures. I was one the top Immunizing pharmacist in the district, was very active in doing COVID clinics all throughout the county in long term care facilities, nursing homes, assisted living. As a clinic leader i managed the team of pharmacists, pharmacy technicians to run efficient clinic. Administered 10,000 shots during the COVID pandemic. Worked closely with my scheduler and district leader to help them to achieve vaccination goals.
- My store was one of the first store started doing COVID antigen testing. i helped the staff to train and also made training videos to help others in my district.
- Managed to do numerous flu clinics, and put my store above 200 % over their flu goals. I went to different communities and corporate offices to talk to the management so we can set up a flu clinic.
- Motivated my team, to become immunizing technicians with all the necessary training. Motivated my team to become nationally certified technicians and help them with the road map and education.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility..I had help my staff pharmacist to get promoted to Pharmacist manager.
- Trained pharmacy interns and be a preceptor.
Pharmacy Manager
CVS Healthcare
Westport, CT
06.2018 - 08.2019
- Supervised team of 20 pharmacy technicians & Pharmacist. Managed one of the busiest pharmacies in the district, we did 4000 prescriptions a week.
- Developed policies and procedures for effective pharmacy management.
- Engages employees to provide high quality customer service. Managed performance of all employees to ensure full participation in all CVS Health Programs.
- Managed scheduling of both pharmacists and technicians. Outline schedule and evaluate workload needs to determine calendar for weekend and holiday work.
- Team training, Hiring and development.
- Oversee store immunizations. Patient counseling and medication management.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Collaborated with store manager to maintain daily operations. Managed to promote two cross sourced employees to become pharmacy technicians.
Pharmacist Manager
Medicine Shoppe Pharmacy
Stamford, CT
04.2012 - 06.2018
- Supervise, monitor and evaluate the quality and effectiveness of patient care provided by pharmacy staff while filling over 800 prescriptions per week and managing daily activities with regards to effective operations and communications with doctors, visiting nurses, adherence nurses, case workers.
- Experienced working with specialty diseases, HIV, Hepatitis,cancer. One on one counseling, making patients compliant with their regimen, 90% or better in relationship with HIV Adherence Nurses, Nurse Practitioners and Infectious Disease Doctors, keep patients adherent with their complicated drug regimen.
- During my tenure, I increased sales by 50% over 6 years by outreaching to local group homes, senior nursing homes, nursing agencies, and doctor offices.
- Drove high quality medication accuracy, successfully completed five insurance audits with minimal prescription denials.
- Assure proper documentation of insurance claims and respond to all audits; provide daily, monthly, and quarterly reports for inventory purchases, prescription copies, and refill history.
- As Supervising Pharmacist, purchased pharmaceuticals and arranged for return of outdated or recalled medications. Monitored and maintained inventory.
- Increase the client base and script counts by identifying new client groups through structured detailing with doctors, hospitals and senior citizen homes, nursing agencies.
- Planning and execution of promotional activities to generate new clients through mailers and road shows. Actively participate in Company programs to drive business growth; implement proactive marketing strategies to expand customer base, increase sales, raise prescription volume and maximize growth while providing excellent client service.
- Conducted information seminars for caregivers about appropriate medication administration.
- Prepared and reviewed monthly Medication Administration Record (MAR) for patients to be adherent.
- Provides medication therapy management (MTM), comprehensive medication review (CMR), patient education, monitoring, physician consultations, patient compliance consultation, safety and cost effective drug therapy and targeted intervention program (TIP)
- Accelerated Immunization program, organized HIV testing Clinics at the pharmacy. Communicate and follow up with HIV patients and clinics to ensure they are compliant with their prescribed drug regimen.
- Medication Management for specialty patients,(HIV, CANCER,HEPATITIS) and make patients more compliant with drug regimen & adherent to their medications. Setting up pillboxes, blister pack reminder tools to help patients to take their medication in a timely manner.
- Responsible for hiring and training of staff pharmacists, pharmacy technicians, delivery drivers, clerks and staff required for running a pharmacy operations.
Education
Master of Science - Pharmacology And Toxicology
Long Island University, Brooklyn, NY
Brooklyn, NY 01.2005 - 05.2007
MBA - Marketting
Som Lalit School of Business
Ahmedabad, India 06.2002 - 06.2004
Skills
Patient counseling
Insurance billing
Prescription dispensing
Medication reviews
Accurate dosages
Drug utilization review
Therapy programs
Hiring and recruitment
Immunizations
Profit improvements
Training and mentoring
Relationship building and retention
Staff Management
Inventory and restocking
Loss prevention management
Pharmacy operations management
Team Building
Patient education and counseling
CPR certified
Comprehnesive medical marijuana certification
Timeline
Pharmacist Manager
CVS Healthcare
08.2021 - Current
Pharmacy Manager
CVS Healthcare
08.2019 - 06.2021
Pharmacy Manager
CVS Healthcare
06.2018 - 08.2019
Pharmacist Manager
Medicine Shoppe Pharmacy
04.2012 - 06.2018
Master of Science - Pharmacology And Toxicology
Long Island University, Brooklyn, NY
01.2005 - 05.2007
MBA - Marketting
Som Lalit School of Business
06.2002 - 06.2004