Kunji Tih
Litchfield Park,AZ
Summary
Dynamic Assisted Living Manager at Golden Age Assisted Living Home, recognized for enhancing resident engagement through innovative programs and reducing employee turnover via effective leadership. Proficient in dementia care and skilled in teamwork, I fostered strong relationships with families while ensuring compliance and optimizing care planning for diverse resident needs.
Overview
5
5
years of professional experience
Work History
Assisted Living Manager
Golden Age Assisted Living Home
07.2024 - Current
- Increased occupancy rates by conducting community outreach events and fostering relationships with local healthcare providers.
- Reduced employee turnover rates through effective leadership strategies that fostered team cohesion and job satisfaction among staff members.
- Implemented innovative programs that catered to residents'' diverse interests, promoting social engagement within the community.
- Recruited hired, and trained dedicated staff members who were committed to providing exceptional resident care.
- Evaluated resident feedback regularly to identify opportunities for improvement within the facility''s offerings.
- Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.
- Facilitated regular team meetings to promote collaboration, address concerns, and share best practices among staff members.
- Ensured regulatory compliance by staying current on industry standards and maintaining clear communication with state agencies.
- Developed strong relationships with residents'' families, addressing their concerns promptly and providing updates on their loved ones'' wellbeing.
- Managed budgets effectively to maintain high-quality services while controlling costs for residents and the facility.
- Oversaw daily operations, ensuring smooth workflow among departments in the assisted living community.
Child Safety Specialist
Arizona Department of Child Safety (DCS)
11.2023 - 07.2024
- Provided ongoing support to children transitioning from foster care into independent living arrangements.
- Enhanced child safety by conducting thorough assessments and implementing appropriate interventions.
- Assisted families in developing and strengthening their parenting skills, contributing to a safer environment for children.
- Identified areas of improvement in agency programs through ongoing evaluation of service effectiveness.
- Served as a liaison between families, service providers, courts, schools, law enforcement agencies, promoting collaborative efforts toward a common goal of child safety.
- Implemented creative solutions to address unique barriers faced by clients such as language or cultural differences.
- Maintained confidentiality while ensuring open communication among team members about case updates and challenges.
- Ensured legal compliance, attending court hearings, and providing detailed reports on each child''s status.
- Improved case outcomes with diligent documentation and tracking of progress for each child.
- Educated families on available resources and assisted them in accessing necessary supports to improve child wellbeing.
- Streamlined processes by developing and updating comprehensive case plans tailored to individual needs.
- Developed trusting relationships with children in challenging situations by demonstrating genuine care and concern for their wellbeing.
- Promoted a safe environment for children through regular home visits and welfare checks.
- Reduced safety risks to children by collaborating with families, schools, and community resources.
- Facilitated group meetings with parents, focusing on skill-building activities related to child safety issues.
- Collaborated with multidisciplinary teams to address the complex needs of at-risk children and their families.
Scrum Master
Cigna Health System
09.2022 - 06.2024
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Streamlined release processes through close coordination between development teams and operations staff.
- Reduced technical debt by actively identifying areas requiring refactoring or architectural improvements during sprint planning sessions.
- Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
- Created comprehensive user stories with clear acceptance criteria to guide development efforts.
- Led sprint reviews and planning meetings to promote full team engagement.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
CNA
Suncity Health and Rehabilitation
08.2020 - 04.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced patient stress levels through effective communication and active listening skills.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
Education
Bachelor of Arts - Law
06-2016
Skills
- Dementia care
- Nutrition
- End-of-life care
- Care planning
- First aid and CPR
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Excellent communication
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Patient education and counseling
- Professional boundaries
- Child advocacy
- Case management proficiency
- Child welfare laws
- Family support services
- Child abuse identification
Timeline
Assisted Living Manager - Golden Age Assisted Living Home
07.2024 - Current
Child Safety Specialist - Arizona Department of Child Safety (DCS)
11.2023 - 07.2024
Scrum Master - Cigna Health System
09.2022 - 06.2024
CNA - Suncity Health and Rehabilitation
08.2020 - 04.2022
University of Buea - Bachelor of Arts, Law