Kunsang Gyaltao
Computer Science And Information Security
EAST ELMHURST,United States
Summary
Proficient in cyber Security thrives setting up and maintaining stations, training users and supporting pivotal process improvements to Windows and Linux systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources.
- Advanced Windows Network Operating System
- Advanced UNIX Network Operating Systems
- Advanced Network and System Security
- Visual Programming
- Specify system requirements and design solution
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Trainer
Gallagher's Steakhouse
EAST ELMHURST, NY
08.2015 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Recommended products to customers, thoroughly explaining details.
- Improved overall efficiency by anticipating needs and providing outstanding support.
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Corporate Trainer
Landry's Inc
New York, NY
10.2012 - 07.2015
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collected information about company objectives and employee deficiencies in order to assess training needs.
- Coordinated with engineers and corporate leadership to identify training and development opportunities to improve safety and optimize performance.
- Maintained records on attendance and participation.
- Collaborated with management to identify company training needs and scheduling.
- Authored, updated and implemented training procedures.
Tech Specialist
Tibetan Youth Association
Washington DC , VA
04.2008 - 09.2012
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Trained users on desktops, laptops and mobile devices.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Troubleshoot and resolve technical difficulties related to hardware, software, and network issues. Performed hardware and software system installations and upgrades.
- Crafted IT proposals and planning initiatives based on tailor-made project specifications.
- Configured security protocols and user accounts.
- Installed and updated computer hardware and software.
Education
Associate of Applied Science - Network Administration & Information Security
LaGuardia Community College of The City University of New York
Long Island City, NY 09.2016 - 05.2018
Bachelor of Science - Computer Science And Information Security
John Jay College of Criminal Justice of The City University of New York
New York, NY 01.2019 - 05.2021
Skills
Programming C, java Script, python and haskell
Timeline
Bachelor of Science - Computer Science And Information Security
John Jay College of Criminal Justice of The City University of New York
01.2019 - 05.2021
Associate of Applied Science - Network Administration & Information Security
LaGuardia Community College of The City University of New York
09.2016 - 05.2018
Customer Service Trainer
Gallagher's Steakhouse
08.2015 - Current
Corporate Trainer
Landry's Inc
10.2012 - 07.2015
Tech Specialist
Tibetan Youth Association
04.2008 - 09.2012
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