Kuntheary Shelton

Conducts analysis on work procedures and recommends changes to improve the effectiveness of the organization's processes/procedures. gathering requirements, analyzing, and transforming the requirements into technical and design specifications, providing analytical thinking and problem solving skills to solve user needs through communication, documentation, and collaboration with the users and using problem solving and troubleshooting skills, for the purpose of Quality Assurance, Testing, and developing Test Scripts, Cases, Plans and Reports. Participated in phases of the Software Development Life Cycle including Testing, Client Technical Support, and Training, Advising Customers concerning their Information Technology needs all include the documentation to finish the job. Provide testing and QA to find problems or bugs and then present finding to the customer by providing in writing and performing test cases, scripts, plans, reports, scenarios and performing quality assurance to correct problems. Created multiple test scripts, test cases, test plans and test reports for multiple applications, and holding meetings with the functional and developers to try to correct the defects found. Experience developing and executing test plans, test cases, and test scripts. Experience with Test Driven Development (TDD), experience with Agile development & testing.

Gather functional requirements using document analysis, business process description, attend requirements workshops, task and workflow analysis. Performed data analysis on information gathered from multiple sources, reconciling conflicting information, and breaking down high-level information into details. Developed policy-based business rules for traceability matrix for gap analysis. Performed studies on ways to increase efficiency. Collects and analyzes quantitative and qualitative data including financial and cost data, builds process models, develops solutions or alternative practices, collects and organizes information from a variety of sources, and recommends process, procedures, or organizational changes. Assesses information and sources to ensure data collected is relevant to the core issue. Identifies issues or gaps and devises appropriate next steps. Practical understanding of statistics. Familiarity with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Prepares reports and/or presentations.

Supported recruitment efforts by screening resumes and coordinating interview schedules. Assisted in onboarding processes, ensuring compliance with departmental policies and procedures. Provided leadership and supervision on a full range of internal and external placement and recruitment duties for a large, multi-mission and complex organization. Led a team of recruiters and placement managers for hiring authorities (Title 5, Title 38, and Title 38 Hybrid) for the recruitment of new accessions in the Memphis Veterans Medical Center and all other associated community based outpatient clinics.
Led and supervised the data analysis team on a wide variety of complex positions using research, interview, observation, statistical, and analytical techniques to collect, analyze, and developed metrics for human resources nurse recruitment program, for which I led a team of analysts to a successful recruitment of qualified applicants to fill very vigorous employment quotas. Determined appropriate skill sets, selective factors, and developed crediting plans to assess varying degrees of job qualifications; and explains the methodology to management. Conducts external recruitment by developing multiple recruitment strategies utilizing such sources as veteran readjustment, reinstatement, and direct hire authorities. Uses electronic systems such as USA Staffing, PCS Travel Portal, and HR Smart to complete day to day assignments.
Reviewed and interprets draft regulations, standards and other guides for a large complex organization that complies with regulations, laws, and all guidance in relation to recruitment and placement activities. Led the administration program to provide internal and external placement; troubleshooting of internal and external placement and recruitment duties. Supervised administrators in attrition management, research cases, and the preparation of detailed documentation. Executed special recruitment programs to attract well-qualified candidates which utilized automated computer programs designed to process and maintain personnel actions. Led a team of consultants of managers and employees with information and interpretations of the organization's policies, procedures and guidelines. Provided oversight on the consultation of complex issues, clarifying conflicting guidance and existing problems. Provided recommendations on short-term and long-term goals, which in turn assisted in the leadership team’s succession planning. Reviews new and proposed HR policies, procedures and guidance and makes recommendations. Ensures compliance with all local policies, procedures, and guidelines as well as Office of Personnel Management (OPM) guidance.

Managed all U.S. Postal Service inquiries regarding eligibility of military ID cards, insurance, benefits, and entitlement criteria guidelines and applying military personnel rules, regulations, and policies.
Key leader and team player who ensured the collaboration efforts were successful with all DOD, DFAS, BUMED, TRICARE and other benefits program administrators, service project officers, and ID card site Personnel to mitigate and resolve DEERS data discrepancies. Reviewed service record documents and other case documentation to ensure that the documentation is sufficient to meet the eligibility criteria of the Former Spouse Benefits Program.
Analyzed inquiries and documents submitted to clarify questions and/or resolve complex discrepancies in active military service, marriage that may/will affect entitlement to ID cards benefits. Relating military knowledge to military personnel system processes; briefing/training groups of people on system operation and interpretation, utilizing a variety of computer software such as Microsoft Word, Access, Excel, and Power Point.
Advised and assisted sponsors, dependents, and survivors regarding payment/non-payment of medical claims, eligibility expiration in DEERS electronic database, and general entitlement to benefits available through the possession of the military ID card.
Assisted Navy retirees and customers in all areas in regards to DISA and RAPID applications. Prepare memorandums according to the needs of customers and put in requests to Defense Finance and Accounting Services (DFAS) US Military Retired Pay to ensure data correctness for customers to receive their benefits and avoid delay in benefits due to data discrepancies.
Provided solutions and interpretations regarding policies, regulations, procedures, and requirements pertaining to personnel actions.

Resolved taxpayer inquiries through effective communication and problem-solving strategies. Assisted in processing tax returns and supporting documentation, ensuring compliance with IRS regulations. Provided educational resources to taxpayers regarding tax laws and filing requirements. Managed case files, maintaining accurate records and documentation for efficient workflow.

Work primarily with taxpayers and taxpayers' representatives through telephone or face to face contact. Provided authoritative tax law assistance and act where needed to resolve taxpayers' tax issues such as delinquent situations and inability to pay due to hardships. Provided technical assistance to individuals and/or businesses. Assisted taxpayers with problem solving by addressing wide range of issues/problems that may require unique solutions. Applied tax code to assist taxpayers in understanding and meeting their tax responsibilities. Developed, analyzed and evaluate information involving the research of computerized records by accessing multiple online database systems. Make determinations and use sound judgment to resolve taxpayers' disputes and delinquency issues. Gathered data analysis in a case by case situations that meets the unique situation for each individual taxpayer who request help in tax issues or tax liens. Initiated liens and negotiate installment payment agreement to meet taxpayers’ needs and ability to pay.

Managed scheduling and calendar coordination for multiple executives, ensuring efficient time management. Developed and maintained filing systems, enhancing document retrieval and organization. Facilitated communication between departments, improving workflow efficiency and collaboration. Coordinated travel arrangements and itineraries for staff, optimizing travel schedules and costs. Citrix program expert who managed the entire team’s leave and payroll which consisted of 150 personnel. Additionally, managed all time keeping and leave authorization forms to ensure accuracy and timeline management guidelines were met.
Supervised the team in the ordering of all office and technical supplies for administrative field testing. Managed the inventory and storage of all supplies.
Maintained all correspondence, publications, regulations, and directives that affect the Nuclear Facilities and Waste Engineering Division. Used problem solving techniques to ensure the leadership team took necessary actions to follow all correspondence, publications and directives at the highest standard possible. As well as managed the Department’s calendar, appointment schedule, and meeting times based all workload requirements and all other issues of importance. Additionally, scheduled all conference locations, schedules, agendas, equipment, and notification correspondence.
Reviewed correspondence prepared by the division engineers for the signature of the Division Head. Returned documents to originator for correction when not in conformance including suggested corrections. Located and provided supporting documentation as required. Independently researched and collected technical data for use in reports and insured timely submission.
Maintained Division personnel records and advised division management of required personnel actions, such as career ladder promotions within the Performance Analysis Reporting System (PARS). Maintained data files to assure these actions were accomplished in a timely manner.

Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies. Analyzed financial statements and operational processes for discrepancies and areas of improvement. Developed detailed audit reports, highlighting findings and recommendations for management review. Led cross-functional teams in executing risk assessments and identifying potential control gaps. Managed nightly hotel operations. Used Excel spreadsheets to prepare, compile and run financial reports and produce daily accounting reports for department heads. Prepared audit and control reports by collecting, analyzing, and summarizing operating information and trends. Supervised and led a team of trouble shooting experts on analyzing all assets and liabilities to insure that all documentation was compliant to policy and procedures, which ensured that we met and operated at the highest productivity level possible within directed guidelines. Completed and posted the daily balance of all house accounts, which included running preliminary reconciliations, detailed transactions, and final reports for the accounting department.
Led and supervised the team to ensure all research of any unresolved issues from the previous day had been resolved. Balanced and audited for accuracy: room revenue, food and beverage revenue, golf course revenue, cashier’s reports, and guest and house accounts revenue. Researched, identified, and corrected any discrepancies involving customer and house accounts. Prepared all reports relevant to daily revenues. Reviewed all documents to ensure data was complete and accurate in accordance with company policy.
Performed statistical analysis on all balance sheets, to identify numbers that were inaccurately matched.
Managed and supervised all guest services, which included problem solving techniques, data analysis, and business process improvement to ensure all guidelines and directives were followed by all employees per company policy.

Installed and maintained electrical systems in compliance with safety regulations. Diagnosed and repaired electrical malfunctions in various Coast Guard vessels. Led team in troubleshooting complex electrical issues, enhancing operational readiness. Analyzed and prioritized workload. Coordinated with other departments on maintenance and job requirements to meet schedule.
Performed monthly preventive maintenance and corrective maintenance on USCG Cutter Polar Sea and USCG Cutter Polar Star electrical system. Performed quality assurance to meet with Naval Standards. Applied problem solving techniques to researched faulty equipment and components on shipboard. Collected data on the life span of equipment and components to identify which component has to be replaced more frequently than other to implement process improvement. Researched and ordered parts for maintenances. Checked and verified National Stock Numbers matched parts ordered. Used in-house data system to fill out forms and placed orders.
Upon arrival of parts: checked for accuracy, verified parts numbers matched with parts ordered. Signed for acceptance of parts.
Delivered and assigned training during down time to ensure efficient use of time.
Managed the Technical Publication Manual Library for Naval Engineering Support Unit Seattle. Managed content by collecting, analyzing and developing metric base tracking system for Technical Publication Manual Library. Responsible for the record keeping of all publication manuals that are checked in and out by coworkers. Updating all publication manuals to meet the newest revision. Disposed of outdated publication manuals according with the Coast Guard procedures and regulations.
Updated supervisor of job completion and/or unexpected delays of work. Communicated with other department supervisors to coordinate job completion.