Kuowen Wang
Pensacola,FL
Summary
A professional individual with a strong foundation in leadership, operations, and management. Expected to graduate with a Bachelor’s degree in Business in Fall of 2025, bringing a diverse range of experience, including regional management at AFC, property management at Pointe South, customer service and restaurant general management. Adept at optimizing processes, leading teams, and delivering exceptional outcomes across industries. A versatile skill set and proven ability to adapt to new challenges make me a valuable asset to any organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Regional Manager
AFC Franchise
Pensacola, FL
11.2024 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Developed and implemented strategies to increase market share in the region.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Created and maintained relationships with key customers in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
Property Manager
Pointe South
Perdido Key , FL
10.2023 - 11.2024
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Exercised direct supervision over property staff.
- Prepared detailed budgets and financial reports for properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
Community Manager
Southtowne Apartments
Pensacola, FL
02.2024 - 10.2024
- Managed and oversaw operations, maintenance and administration of properties.
- Partnered with maintenance to promptly determine readiness of vacant apartments.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Monitored community conversations and provided timely responses to inquiries.
- Oversaw the recruitment and training of new community team members.
- Compiled reports on website traffic, conversions, and other metrics.
- Negotiated with vendors and service providers for community events.
Customer Service Coordinator
Nspa
Pensacola, FL
08.2021 - 10.2024
- Used pallet jacks to move items to and from warehouse locations.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Compared and verified identifying information of outgoing shipments.
- Collaborated with cross-functional teams to ensure successful implementation of projects.
- Handled returns and exchanges according to company policies.
- Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
- Provided assistance to other departments when needed such as helping unload truck deliveries.
- Assisted with physical inventories by counting stock items and reconciling actual stock count to computer-generated reports.
- Organized warehouse areas by moving materials into designated locations using hand trucks or pallet jacks.
- Maintained accurate records of all products shipped and received utilizing computerized tracking system.
- Prepared work orders, bills of lading or shipping orders to route materials.
General Manager
Seafood Station
Pensacola, FL
04.2015 - 03.2020
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Guided management and supervisory staff to promote smooth operations.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Inspected dining and serving areas for cleanliness and proper setup.
- Maintained detailed records of sales transactions and daily shift reports.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assisted with kitchen preparation during peak times as needed.
Education
Bachelor of Science - Business
Columbia Southern University
Orange Beach, AL10-2025
Skills
- Business development and planning
- Regional planning
- Staff training and development
- Staff supervision
- Safety protocol
- Staff management
- Human resources management
- Industry expertise
- Order management
- Fair housing compliance
- Tenant relations
- Compliance monitoring
Certification
- ServeSafe Certified
- Marketing Certificate | Coursera
Timeline
Assistant Regional Manager
AFC Franchise
11.2024 - Current
Community Manager
Southtowne Apartments
02.2024 - 10.2024
Property Manager
Pointe South
10.2023 - 11.2024
Customer Service Coordinator
Nspa
08.2021 - 10.2024
General Manager
Seafood Station
04.2015 - 03.2020
- ServeSafe Certified
- Marketing Certificate | Coursera
Bachelor of Science - Business
Columbia Southern University
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