Kurejuana Johnson

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Facilitated personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Documented patient information and care activities in electronic health record.
• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Transported patients between rooms and appointments or testing locations.
• Followed directions of licensed nurses to administer medications and treatments.
• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Supported needs of 42+ residents under long-term care

• Assembled components with minimal supervision, exceeding expected project milestones.
• Completed durable assemblies and subassemblies with hand and power tools.
• Organized workstations to maximize productivity, reduce distractions and meet deadlines.
• Collaborated with team members to improve production processes and maintain quality standards.
• Followed outlined specifications to implement assembly plans.
• Tested finished products to perform quality assurance and identify discrepancies.
• Conducted quality assurance inspections on finished components and identified issues.
• Collected material and equipment required for assembling process to determine durability of structure.
• Aligned materials and merged parts to construct complex units.
• Monitored production to verify quality and completion of task in designated timeframes.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Performed regular maintenance on production equipment to verify functionality and performance.

Sanitized, restocked, and organized exam rooms and medical equipment.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Taught patients about medications, procedures, and care plan instructions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Intake about 60 patients per shift.

• Wrapped trays, instrument packs, and sets.
• Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
• Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
• Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
• Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
• Picked instruments and supplies for surgeries.
• Verified and maintained proper documents and records for sterilization.
• Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
• Inspected sterile package integrity prior to distribution.
• Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
• Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
• Identified parameters and sterilization method required for each item to be sterilized.
• Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
• Ordered and restocked supplies for decontamination and surgical areas.
• Responded to equipment malfunctions by troubleshooting and repairing broken and malfunctioning equipment.
• Collaborated with medical staff to confirm availability of medical equipment for patient care.
• Monitored inventory levels to keep all medical equipment properly stocked.
• Provided support to medical staff in resolving medical equipment problems.
• Evaluated medical equipment and recommended upgrades when necessary.
• Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
• Assisted with development and coordination of medical equipment inventories.

• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Centrifuged blood samples as outlined in clinical protocols.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Used personal protective equipment correctly to protect coworkers and patients.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Packaged and shipped specimens to central lab daily.
• Monitored patients for reactions and verified sample quality.
• Reviewed patient records for accuracy and completeness.
• Organized daily work based on collection priority.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Conducted venipuncture and other CT procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Verified patients' identification for proper sample collection.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Followed established safety protocols and standards to minimize risk of infection and injury.
• Assisted in training and onboarding new phlebotomists.
• Verified proper storage and transportation of specimens to laboratories.
• Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
• Reviewed and processed requisitions for laboratory tests.
• Monitored supply levels and placed orders for laboratory supplies.
• Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
• Provided guidance and support to laboratory personnel.
• Preformed about 40 to 50 phlebotomy sticks per shift.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Tracked customer service cases and updated service software with customer information.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed multi-line phone system and pleasantly greeted patients.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Supported office staff and operational requirements with administrative tasks.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Completed patient referrals to other medical specialists.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Invoiced patients accurately in line with charging guidelines.
• Notified manager of incidents and potential incidents relating to patients and staff for swift action.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Interacted with customers by phone, email, or in-person to provide information.
• Sorted, organized, and maintained files.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Delivered clerical support by handling range of routine and special requirements.
• Answered and transferred incoming telephone calls, taking messages for various staff members.
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Prepared project presentations and reports to assist senior staff.
• Explored new technologies and approaches to streamline processes.
• Provided project progress updates and proposed solutions to issues.
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.