Kurin Florence
Charlotte
Summary
Business Program Management professional with over 5 years of experience in healthcare and technology sectors, specializing in process improvement and data analysis. Demonstrates strong skills in Microsoft Teams, Agile Project Management, and Power BI to deliver measurable improvements in efficiency and outcomes. Adept at cross-functional collaboration and stakeholder engagement, leveraging strategic thinking and market research to drive innovation and enhance service delivery.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
SENIOR TALENT ACQUISITION SERVICE ADVISOR
UnitedHealth Group
Charlotte
01.2025 - Current
- Manage end-to-end program processes to improve candidate pipeline efficiency and team satisfaction.
- Implement data-driven strategies, leveraging Excel and Power BI for performance reporting.
- Partner with stakeholders to refine hiring workflows, improving process efficiency and reducing time-to-fill.
- Coordinated appointments and managed service schedules effectively.
- Collaborated with technicians to streamline service processes and communications.
CONSUMER CENTRIC TEAM LEAD
UnitedHealth Group
Charlotte
10.2024 - 01.2025
- Directed cross-functional initiatives to improve consumer satisfaction, achieving measurable increases in engagement scores.
- Oversaw process improvements, enhancing efficiency and service adoption across multiple teams.
- Used SharePoint for process documentation and team collaboration.
- Coordinated team schedules to optimize resource allocation and coverage.
- Facilitated communication between departments to enhance collaboration and workflow.
- Conducted regular team meetings to discuss performance, goals, and challenges.
CONSUMER ANALYST
UnitedHealth Group
Charlotte
01.2023 - 10.2024
- Conducted performance analysis and reporting to guide strategic consumer engagement decisions.
- Created dashboards and reports in Excel and Power BI to track trends and outcomes.
- Collaborated with business leaders to implement insights, driving growth in service utilization.
- Developed reports using analytical tools to inform stakeholders.
- Identified opportunities for process improvements across the organization.
- Assisted in developing AI models for data analysis and prediction tasks.
President
Have Their Hands Inc.
Charlotte
05.2021 - 08.2022
- Directed strategic operations, managing 50+ staff and volunteers across multiple programs.
- Designed and implemented process improvements for donation logistics and community outreach.
- Built partnerships and led initiatives to drive organizational growth and community impact.
- Directed strategic initiatives to enhance community engagement and outreach programs.
- Oversaw budget planning and resource allocation for multiple projects and programs.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Developed and executed strategic business plan to attain assigned metrics.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
SENIOR ADVISOR
Best Buy
Charlotte
01.2018 - 01.2022
- Implemented customer engagement strategies that boosted satisfaction and repeat business.
- Guided team adoption of new processes, resulting in improved sales and efficiency.
- Mentored and trained new employees, strengthening team performance and collaboration.
- Led cross-functional teams to develop and implement strategic initiatives.
- Analyzed customer feedback to enhance product offerings and services.
- Collaborated with leadership to refine operational processes and improve efficiency.
- Developed comprehensive reports on market trends to inform business decisions.
Education
MBA - Project Management
Capella University
01.2026 - 01.2028
B.S. - BUSINESS MANAGEMENT
North Carolina Agricultural & Technical State University
08.2019 - 05/2023
Skills
- Program Management
- Process Management
- SharePoint
- Power BI
- Data Analysis
- Market Research
- Process Improvement
- Automation
- Stakeholder Engagement
- Communication
- Agile Project Management
- Microsoft Teams
- Outlook
- Excel
- Strategic Thinking
- Problem Solving
- Project Tracking
- Business Analytics
- User Experience
- Performance Metrics
Certification
- Agile Coaching Certification
- Program & Team Management
- Process Efficiency
Leadership Organizations
President, Have Their Hands Inc. (501c3 Women's Health Nonprofit), Directed strategic operations, managing 50+ staff and volunteers across multiple programs., Designed and implemented process improvements for donation logistics and community outreach., Built partnerships and led initiatives to drive organizational growth and community impact.
Timeline
MBA - Project Management
Capella University
01.2026 - 01.2028
SENIOR TALENT ACQUISITION SERVICE ADVISOR
UnitedHealth Group
01.2025 - Current
CONSUMER CENTRIC TEAM LEAD
UnitedHealth Group
10.2024 - 01.2025
CONSUMER ANALYST
UnitedHealth Group
01.2023 - 10.2024
President
Have Their Hands Inc.
05.2021 - 08.2022
B.S. - BUSINESS MANAGEMENT
North Carolina Agricultural & Technical State University
08.2019 - 05/2023
SENIOR ADVISOR
Best Buy
01.2018 - 01.2022