Ruth Iekar
Commerce City,CO
Summary
Professional & highly experienced Accounts Payable and Payroll Manager at Guam Reef Hotel, recognized for optimizing payroll processes and enhancing cash flow management. Proven expertise in financial reporting and team collaboration, driving operational efficiency and accuracy. Committed to professional development and promoting a culture of continuous improvement within the accounting team.
Overview
28
28
years of professional experience
Work History
Accounts Payable and Payroll Manager
Guam Reef Hotel
10.2003 - 06.2023
- Oversee payroll processing and ensure compliance with federal, state, and local regulations.
- Implement accounting policies and procedures to enhance financial reporting accuracy.
- Mentor accounting team members, fostering professional development and knowledge sharing.
- Utilize advanced accounting software to automate processes, increasing overall operational efficiency.
- Established effective communication channels between finance departments to streamline information sharing and improve overall operational efficiency.
- Trained and mentored junior accounting staff, fostering an environment of continuous learning and professional growth.
- Optimized the payroll process by automating routine tasks such as data entry, reducing the risk of human error while increasing productivity levels.
- Improved cash flow management with diligent monitoring of account balances, enabling informed financial decisions.
- Reduced payroll errors by implementing a robust system to ensure accurate salary calculations and timely disbursements.
- Safeguarded company assets through vigilant monitoring of account reconciliations and prompt resolution of discrepancies.
- Conducted internal audits to identify areas of improvement in financial processes and systems, leading to increased efficiency.
- Calculated deductions and processed payroll for employees.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reviewed time records for [Number] employees to verify accuracy of information.
- Developed and implemented payroll procedures and policies to determine compliance with regulations.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Hotel Front Desk Supervisor
Guam Reef Hotel
05.1998 - 09.2003
- Supervised front desk operations, ensuring seamless guest check-ins and check-outs.
- Trained and mentored staff on customer service excellence and hotel policies.
- Implemented efficient scheduling practices to optimize front desk coverage.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Coordinated with housekeeping and maintenance for timely room readiness.
- Developed training materials for new hires, improving onboarding efficiency and consistency.
- Analyzed guest feedback trends to drive improvements in service delivery and amenities.
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Telephone Operator
Guam Reef Hotel
08.1995 - 12.1998
- Operated multi-line phone system to manage incoming and outgoing calls efficiently
- Provided exceptional customer service by addressing guest inquiries and concerns promptly
- Coordinated communication between departments to enhance service delivery and guest satisfaction
- Maintained accurate records of calls, messages, and guest requests for effective follow-up
- Assisted in training new staff on telephone protocols and customer interaction techniques
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Education
High School Diploma -
Palau High School
Korror, PalauSkills
- Bank reconciliation
- Timekeeping systems
- Payment scheduling
- Employee benefits administration
- Invoice processing
- Payroll management
- Cash flow management
- Payroll tax filing
- Audit support
- Vendor relationship management
- Expense tracking
- Accounts payable management
- General ledger maintenance
- Entry verification
- Problem resolution
- Purchase order management
- Data entry
- Data inputting
- Payroll processing
- Account reconciliation
- Payment processing
- Cash flow analysis
- Financial reporting
- Statement review
- Payroll administration
- Process improvement
- Vendor relations
- Performance tracking
- Report preparation
- Vendor engagement
- Ledger management
- Month-end closing
- Petty cash management
- Budget monitoring
- Account reviewing
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Account resolution
- Problem-solving abilities
- Multitasking
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Team collaboration
- Decision-making
- Relationship building
- Prioritizing and planning
- Team management
- Customer relationship development
- Cash handling expertise
- Proactive and focused
- Self motivation
- Profitability improvement
- Operations management
- Conflict resolution
- Professionalism
- Staff management
Timeline
Accounts Payable and Payroll Manager
Guam Reef Hotel
10.2003 - 06.2023
Hotel Front Desk Supervisor
Guam Reef Hotel
05.1998 - 09.2003
Telephone Operator
Guam Reef Hotel
08.1995 - 12.1998
High School Diploma -
Palau High School