Kurk Nelson
Killeen,TX
Summary
Entrepreneurial Owner with experience and solid history of business success. Built operations from ground up with strategic and scalable approaches. Well-oriented to quickly identify and capitalize on emerging opportunities.
Overview
28
28
years of professional experience
Work History
Co-owner
PRS Towing and Transport
01.2021 - Current
- Analyzed financial reports to identify areas of improvement in operations.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Created and implemented procedures for handling customer inquiries and complaints.
- Developed and maintained a team of call center representatives to meet performance standards.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Organized and facilitated team-building activities, including monthly staff meetings.
- Conducted recruitment process for new hires, including job postings, interviews and background checks.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Developed strategies for increasing customer loyalty and satisfaction.
- Created marketing campaigns to promote products and services.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Implemented new technologies to streamline processes and improve efficiency.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
- Maintained a comprehensive knowledge of industry developments and competitive landscape.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Ensured that all safety protocols were followed at all times within the workplace.
- Monitored expenses closely to stay within allocated budgets for each project and initiative.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Owner
Parking Lot Management
01.2020 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Co-owner
Artemis Recovery
01.2018 - 01.2020
- Developed strategies for increasing customer loyalty and satisfaction.
- Analyzed financial reports to identify areas of improvement in operations.
- Established policies and procedures to ensure compliance with local, state, and federal regulations.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Negotiated contracts with vendors and suppliers to secure the best terms possible.
- Implemented new technologies to streamline processes and improve efficiency.
- Oversaw customer service activities to ensure quality standards were met or exceeded.
Owner
Kurks Lot Checking Services
01.2018 - 01.2020
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
Manager
Professinal Recovery Services
01.2016 - 01.2018
Sales Manager
United Road Towing
01.2012 - 01.2016
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Researched potential customers using various sources such as public records, web searches.
- Assisted senior management in developing long-term strategic goals for the company's growth.
Repo Agent
Professional Recovery and Collecion Services
01.2009 - 01.2012
Account Manager
All Hours Towing
01.2003 - 01.2009
Co-owner
Palmers Bar
01.1997 - 01.2003
Education
High School -
Jefferson Senior High
Bloomington, MN06-1995
Automotive
Hennepin Technical Collage
Skills
- Budget Development
- Business Growth
- Recruiting and training
- Staffing
- Policy and procedure implementation
- Customer Retention
- Customer Relationship Management (CRM)
- Employee Relations
- Customer Relations
- Small business operations
- Records Management
- Operations Management
- Business Development
Timeline
Co-owner
PRS Towing and Transport
01.2021 - Current
Owner
Parking Lot Management
01.2020 - Current
Co-owner
Artemis Recovery
01.2018 - 01.2020
Owner
Kurks Lot Checking Services
01.2018 - 01.2020
Manager
Professinal Recovery Services
01.2016 - 01.2018
Sales Manager
United Road Towing
01.2012 - 01.2016
Repo Agent
Professional Recovery and Collecion Services
01.2009 - 01.2012
Account Manager
All Hours Towing
01.2003 - 01.2009
Co-owner
Palmers Bar
01.1997 - 01.2003
High School -
Jefferson Senior High
Automotive
Hennepin Technical Collage
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