Kurley V. Johnson Jr.
Geneva,Ohio
Summary
Professional Care Advocate with proven success in delivering compassionate support and advocacy for patients and families. Strong focus on team collaboration and adaptability, ensuring seamless service delivery. Skilled in communication, conflict resolution, and resource coordination. Reliable and results-driven, consistently meeting changing needs of clients and companies.
Overview
5
5
years of professional experience
Work History
Member Care Advocate
Connexus: Included Health
Geneva, OH
02.2025 - Current
- Managed an extensive database of patients’ medical charts and medication.
- Took incoming calls providing assistance managing/editing account information of patients.
- Answered customer questions about different healthcare providers.
- Coordinated care plans in collaboration with multidisciplinary teams.
- Facilitated patient access to healthcare resources and services.
Contracted Advocate
Connexus: Change Healthcare
Geneva, OH
07.2024 - 02.2025
- Organized references and resources victims of the cyber attack could take advantage of.
- Took incoming calls providing information about the Change Healthcare hacking situation.
- Advised victims on how to practice secure online business and everyday cyber security.
- Conducted thorough legal research to support case strategies and inform client advisories.
Field Technician
Crompco LLC
Conroe, Tx
06.2022 - 06.2023
- Calibrated and made minor repairs on gas station dispensers.
- Measured chemical balances in different fuel types.
- Answered customer questions about fuel types and regulations.
- Conducted routine inspections and maintenance on field systems to uphold operational standards.
Video Caption
Rev.com
Conroe, Tx
01.2022 - 11.2022
- Watched video files to record conversations, audio cues, etc.
- Maintained a database of online files and captioning tools at my disposal.
- Interacted with customers to give and receive feedback for captioning accuracy and quality.
Cashier
Family Dollar Co.
Geneva, Oh
04.2021 - 10.2021
- Helped customers find items they needed.
- Addressed and resolved less than ideal customer concerns.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Education
GED -
Lillie B. Williamson High School
Mobile, AL05-2008
Skills
- 75 Wpm
- Excellent communication
- Sales and customer service experience
- Databases and computer systems
- Healthcare
- Team collaboration
- HIPAA compliance
- Money handling
- Patient check-in
- Phone and email etiquette
- Data entry
- Medical billing
- Fee collection
Timeline
Member Care Advocate
Connexus: Included Health
02.2025 - Current
Contracted Advocate
Connexus: Change Healthcare
07.2024 - 02.2025
Field Technician
Crompco LLC
06.2022 - 06.2023
Video Caption
Rev.com
01.2022 - 11.2022
Cashier
Family Dollar Co.
04.2021 - 10.2021
GED -
Lillie B. Williamson High School