Summary
Overview
Work History
Education
Skills
Travel
Timeline
Hi, I’m

Kuron Shuler

Augusta,GA
Kuron Shuler

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self motivated customer service representative with a successful track record in customer resolutions.

Overview

6
years of professional experience

Work History

T-mobile
Augusta, Georgia

Care
04.2021 - Current

Job overview

  • Maintained 40+ calls per day
  • Proved successful working within tight deadlines in a fast-paced atmosphere.
  • Consistently drove sales by developing exceptional customer rapport to foster satisfaction.
  • Processing client payments and updated accounts.
  • Proposed available products and solutions to meet diverse requirements.
  • Analyzed accounts for delinquencies and other ongoing issues.
  • Restored customer loyalty by resolving complaints and account errors for new and existing customers.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.

URBN Call Center
Augusta, Georgia

Account Representative
09.2020 - 04.2021

Job overview

  • Managed 80+ incoming calls per day.
  • Processed client payments and updated accounts.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Kia Of Augusta
Augusta, GA

Sales Consultant
05.2018 - 09.2020

Job overview

  • Managed 50 + calls and met with at least 8 customers face to face per day.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Completed orders and organized product deliveries to meet customer timetables.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.

Education

August Martin High School
Jamaica, NY

High School Diploma
06.2013

Skills

  • Excellent Communication
  • Dependable and Responsible
  • Attention to Detail
  • Problem-Solving
  • Decision-Making
  • Organization and Time Management
  • Self-Motivated
  • Teamwork and Collaboration
  • Cultural Awareness
  • Interpersonal Communication

Travel

I enjoy traveling during my time off work because its exciting knowing I am able to jump on an airplane, boat, train, etc. and change my entire perspective on what I thought I knew and to be able to experience and appreciate different cultures and societies. These experiences create a unique perspective on how I approach my life and my work because I am aware that to get better I have to be able to see past my comfort zone. So far I have visited France, The Netherlands, The United Kingdom, Greece, and Guyana and I am looking forward to continuing my travels and studies here in the states and internationally.

Timeline

Care

T-mobile
04.2021 - Current

Account Representative

URBN Call Center
09.2020 - 04.2021

Sales Consultant

Kia Of Augusta
05.2018 - 09.2020

August Martin High School

High School Diploma

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Kuron Shuler