KURSTIE RADFORD
BUHL
Summary
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
04.2025 - Current
- Supervised team activities to ensure operational efficiency and adherence to safety protocols.
- Trained new employees on operational procedures and best practices for optimal performance.
- Coordinated shift schedules to balance workload and meet business demands effectively.
- Monitored inventory levels, facilitating timely restocking of essential supplies and materials.
- Resolved customer inquiries swiftly, maintaining high satisfaction levels during peak hours.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Night Manager
Dons Thriftway
03.2021 - 04.2025
- Oversee closing procedures, including cash handling, staff leaving safely, and setting alarms.
- Assigning tasks to the night shift and monitoring performance.
- Assist customers with comments, questions, and concerns.
- Restocking inventory as needed.
- Maintaining temperatures on coolers, freezers, and hot cases, while making sure they are clean at all times.
- Ensuring the store is presentable and clean at all times.
- Hanging merchandise tags and signage in accordance with the law.
- Ensuring the proper cleaning, dusting, and sanitation of restrooms, tills, breakrooms, and aisles.
- Ensuring spills are safely and promptly addressed.
- Maintaining time frames and goals for the store and staff.
- Supervised nightly operations, ensuring store security and compliance with safety protocols.
- Managed staff schedules, optimizing labor resources for peak efficiency and service quality.
- Trained and mentored team members on customer service standards and operational procedures.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Conducted nightly audits of cash registers, maintaining financial accountability and accuracy.
- Collaborated with upper management to develop strategies for improving night shift performance.
- Ensured cleanliness and organization of sales floor, creating a welcoming shopping environment.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
Graphic Designer
Blaze Sign and Graphic Design
01.2017 - 04.2022
- Designed various images and signage for customers
- Maintained and cleaned vinyl printers, plotters, and lamination machines
- Ensured the studio was clean and free of any dust or debris.
- Maintained safety while in the studio and out on job sites in compliance with OSHA rules and regulations
- Worked with customers in person, phone, and email to work on their signage projects to ensure complete satisfaction
Education
Bachelors in Art - Art
Idaho State University
PocatelloSkills
- Customer Service
- Time Management
- Team Leadership
- Conflict Resolution
- Inventory Management
- Safety Compliance
- Performance Monitoring
- Problem Solving
- Process Improvement
- Training Development
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Rules enforcement
Certification
- Pharmacy Technician License
- License # 5071442
Timeline
Shift Lead
Walgreens
04.2025 - Current
Night Manager
Dons Thriftway
03.2021 - 04.2025
Graphic Designer
Blaze Sign and Graphic Design
01.2017 - 04.2022
Bachelors in Art - Art
Idaho State University