Kurstin Shuffelen
Yelm
Summary
Results-oriented E-commerce Lead with a proven track record in website management and customer service. Skilled in problem solving and product management, driving efficiency and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
E Commerce Lead
Fred Meyer Stores
Bonney Lake, WA
05.2025 - Current
- Managed daily operations of e-commerce platform, ensuring timely product listings and updates.
- Assisted in inventory management, ensuring accurate stock levels across digital channels.
- Implemented best practices for order fulfillment, improving efficiency in processing customer orders.
- Assisted with weekly scheduling to insure all goals and expectations are met.
E Commerce Clerk
Fred Meyer Stores
South Hill, WA
11.2024 - 05.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in inventory management by restocking shelves and organizing products effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to maintain store cleanliness and presentation standards.
E Commerce Supervisor
Fred Meyer Stores
South Hill, WA
03.2024 - 11.2024
- Supervised daily e-commerce operations to ensure seamless order fulfillment and customer satisfaction.
- Coordinated with inventory management systems to maintain stock levels and optimize product availability.
- Trained new team members on e-commerce protocols and best practices for enhanced productivity.
- Analyzed sales data to identify trends, informing promotional strategies and product placement.
E Commerce Lead
Fred Meyer Stores
South Hill, WA
02.2022 - 03.2024
- Collaborated with marketing team to enhance online promotions and drive customer engagement.
- Monitored website performance metrics, identifying areas for optimization and enhancement.
- Provided support in managing customer inquiries and resolving issues related to online orders.
- Trained new team members on e-commerce processes and systems to ensure operational consistency.
Education
High School Diploma -
Green River Community College
Auburn, WASkills
- Time Management
- Website management
- Product management
- E-commerce platforms
- Customer Service
- Problem solving
Languages
English
Native or Bilingual
Timeline
E Commerce Lead
Fred Meyer Stores
05.2025 - Current
E Commerce Clerk
Fred Meyer Stores
11.2024 - 05.2025
E Commerce Supervisor
Fred Meyer Stores
03.2024 - 11.2024
E Commerce Lead
Fred Meyer Stores
02.2022 - 03.2024
High School Diploma -
Green River Community College