Kurstyn Sundberg
Customer Service
Round Rock,TX
Summary
Hardworking result-oriented professional with a diverse background spanning restaurant management, bartending, project management, shift leadership, human resources, and sales. Demonstrated success in driving operational efficiency, delivering exceptional customer service, and achieving business objectives. Skilled in leading cross-functional teams, managing projects from inception to completion, and optimizing resources for optimal results. A strong communicator and relationship builder who excels in fast-paced environments. Seeking a fulfilling and long-term career opportunity to leverage my versatile skill set and contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Delivery Driver
08.2021 - Current
- Efficient Route Planning and time management
- Successfully planned and executed delivery routes, optimizing timely deliveries
- Provided outstanding customer service during deliveries, ensuring a positive experience for clients
- Demonstrated professionalism, courtesy and effective communication skills when interacting with customers, addressing inquiries, and resolving any concerns promptly and satisfactorily
- Thrived in a fast-paced and dynamic delivery environment, effectively adapting to changing circumstances and resolving challenges on the go
- Demonstrated the ability to think quickly, make sound decisions and troubleshoot issues independently, ensuring the successful completion of deliveries.
Restaurant Manager
Lucky’s Bar And Grill
11.2020 - 07.2022
- Oversaw daily operations, including staff management, inventory control, and customer service, resulting in increased efficiency and customer satisfaction
- Implemented process improvements that enhanced overall productivity and streamlined workflows
- Trained and mentored new staff members, ensuring adherence to quality standards and providing exceptional service
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Correctly calculated inventory and ordered appropriate supplies
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly
- Motivated staff to perform at peak efficiency and quality
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
- Purchased food and cultivated strong vendor relationships.
Project Manager
Lone Star Roofing and Gutters
03.2019 - 12.2021
- Oversaw multiple roofing projects from initiation to completion, ensuring timely and within-budget delivery
- Coordinated with clients, contractors, and suppliers to ensure smooth project execution
- Managed project schedules, resources, and budgets, effectively balancing competing priorities.
Bartender
Eddie’s Tavern
01.2016 - 03.2022
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Prepared and served a wide range of beverages, maintaining a high level of customer satisfaction
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Managed cash transactions accurately and efficiently, ensuring the proper handling of payments and maintaining financial records
- Served high customer volumes during special events, nights, and weekends
- Created and maintained an impeccably clean and organized work environment, adhering to health and safety regulations
- Kept bar presentable and well-stocked to meet customer needs
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Prepared custom drink orders by accurately measuring and mixing house ingredients
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Diploma - undefined
Georgetown High School
05.2010
Pending Degree - Biology
Temple College
Skills
- Customer Service
- Team Management
- Data Entry
- Project Management
- Communication
- Outgoing Personality
- Handling Difficult Customers
- Highly Reliable
- Various Office Equipment
- Organized
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsWork from home optionPersonal development programsQuote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Delivery Driver
08.2021 - Current
Restaurant Manager
Lucky’s Bar And Grill
11.2020 - 07.2022
Project Manager
Lone Star Roofing and Gutters
03.2019 - 12.2021
Bartender
Eddie’s Tavern
01.2016 - 03.2022
Diploma - undefined
Georgetown High School
Pending Degree - Biology
Temple College
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