Kurt Copeland
Professional Office Clerk
Carrollton,TX
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision and 25 years of experience in administrative support and service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Senior General Clerk
ATT
Dallas, TX, TX
04.1998 - Current
- Examined thousands of documents per month, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Performed setup and teardown of numerous office cubes and suites for various training labs and work stations as needed.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed calendars and scheduled appointments to maintain a smooth flow of operations.
Bookstore Clerk
Barnes & Noble
Dallas, TX
01.1997 - 04.1998
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Assisted customers with locating books and other materials in store.
- Collaborated with other staff to support smooth daily operations.
- Restocked shelves and kept store displays attractive and organized to drive sales.
Store Manager
Subway
Wylie, TX
10.1995 - 12.1996
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Hired trained and mentored new staff members.
Parts Clerk
Chief Auto Parts
Garland, TX
02.1995 - 09.1995
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Delivered merchandise to business locations for use in [Type] repairs or direct sales.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Waiter, Pasta Chef
Olive Garden
North Charleston, SC
02.1993 - 01.1995
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Made fresh pasta from semolina flour, eggs and filtered water for restaurant use and retail sale.
Operations Specialist
U.S Navy
Orlando, Wallops Island, Bath, San Diego, FL, VA, ME, CA
01.1989 - 01.1993
- Learned and adapted quickly to new technology and software applications.
- First in Class of Photographic Intelligence Course
- Learned and operated Phased-Array Radar SPY-1B
- Learned and operated SM2 and HWS Missile Systems
- Learned and operated various surface and air radar and communications systems
- Served aboard Guided Missile Cruiser CG-67 (U.S.S. Shiloh)
Education
No Degree - Music Education
Newberry College, Newberry, SC
Newberry, SC 05.2001 -
Skills
Mail processing
Administrative support
File and database management
Proficient in Microsoft Office Suite
Proficient in PACER (Government Database)
Accomplishments
- 2020 ATT Service Excellence Award
- 2022 ATT Service Excellence Award
- 2022 Designated Lead for the relocation of our office from Dallas to Richardson and all it entails. Successfully organized relocation and setup of all equipment, gear and materials in addition to transfer of personnel between offices.
Affiliations
ATT Military ERG - one of the volunteer groups within ATT supporting current and former military personnel (employed by ATT and otherwise).
Timeline
No Degree - Music Education
Newberry College, Newberry, SC
05.2001 -
Senior General Clerk
ATT
04.1998 - Current
Bookstore Clerk
Barnes & Noble
01.1997 - 04.1998
Store Manager
Subway
10.1995 - 12.1996
Parts Clerk
Chief Auto Parts
02.1995 - 09.1995
Waiter, Pasta Chef
Olive Garden
02.1993 - 01.1995
Operations Specialist
U.S Navy
01.1989 - 01.1993