Kurt Fonoimoana
Kahuku,HI
Summary
Personable and dedicated Customer Service Representative with extensive experience in facility maintenance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Zone Manager
KBS Services
Kahuku, HI
01.2019 - Current
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored competition in order to develop counter-strategies when necessary.
- Investigated customer complaints and provided solutions in a timely manner.
- Proposed or approved modifications to project plans.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Facilitated communication between stores within the zone regarding best practices.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Assigned work and monitored performance of project personnel.
- Identified opportunities for process improvements within the zone's operations.
- Created and maintained positive relationships with store managers, customers, and vendors.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with company policies across all stores in the assigned zone.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented procedures for inventory control and stock management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Achieved high retention within assigned zone, maintaining high employee engagement.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Visited stores regularly to assess their performance against set objectives.
- Created and managed budgets for travel, training and team building activities.
- Provided guidance on pricing strategies that would maximize profits while maintaining customer satisfaction levels.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed customer feedback to identify areas of improvement for products and services.
- Managed budgets and expenses related to zone operations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
Area Manager
Varsity Contractors
Kahuku, HI
06.2010 - 01.2019
- Supervised 40 employees to ensure optimal productivity.
- Used change methodologies to increase sales and led projects for increased productivity.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Monitored and evaluated district performance to ensure goals were met.
- Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Mentored team members by demonstrating best practices for sales and customer service.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Provided guidance on the implementation of new policies and procedures in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Strategized business operations, merchandising strategies and personnel moves.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Aligned procedures and protocols with changing business demands.
- Conducted periodic reviews of inventory levels and product mix in stores.
- Resolved conflicts between employees or customers in a professional manner.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Authored and updated production reports and personnel records to facilitate operational decisions.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Cultivated positive rapport with associates and team leadership.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
Contractor Labor Supervisor
TNT Plastering
Pearl City, Hawaii
01.2008 - 01.2010
- Developed strategies for improving efficiency and productivity of labor force.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Maintained records of project progress, costs, materials used, and labor hours worked.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Created work crew schedules and delegated assignments.
- Obtained specifications and directed work for construction crews.
- Prepared and planned worksites to help jobs run smoothly.
- Monitored processes for continuous improvement and implemented changes to promote quicker task completion.
- Conducted training sessions for new employees on safety protocols and other procedures.
- Viewed and checked job equipment to determine maintenance requirements.
- Monitored project progress to enforce adherence to deadlines and quality standards.
- Trained and monitored employees to teach daily tasks and improve performance.
- Directed and supervised a team of contractors in the completion of construction projects.
- Checked project details to verify job site materials and equipment.
- Maintained positive relationships with clients by responding promptly to their inquiries.
- Rolled out new processes to achieve operational excellence.
- Coordinated efforts between various subcontractors working on the same project.
- Scheduled maintenance activities for heavy machinery as needed.
- Performed daily inspections of worksites to identify potential hazards or areas needing improvement.
- Assisted in creating budgets for each project to help keep costs under control.
- Kept production team moving forward for progress in daily site operations.
- Communicated with suppliers and coordinated delivery of supplies to job sites.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Resolved conflicts between staff members regarding technical issues or scheduling disputes.
- Provided guidance on proper use of tools and equipment to contractors.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Monitored inventory to support budget and project goals.
- Complied with federal and company regulations to maintain high level of job site safety.
- Evaluated contractor performance on a regular basis using established criteria.
- Developed plans for resolving any delays in completion due to weather or other external factors.
- Managed workers at various experience levels in construction and restoration projects.
- Assisted in recruiting qualified laborers when additional personnel were needed.
- Ensured that all equipment was properly maintained and operational at all times.
- Supported project quality assurance and quality control planning for assigned tasks.
- Prepared reports detailing the status of ongoing projects including material usage estimates.
- Conducted regular meetings with contractors to discuss upcoming tasks and deadlines.
- Increased productivity by improving employee morale and cross-functional communications.
Network Marketing Team Coordinator
ACN
Kahuku, HI
03.2005 - 03.2009
- Compiled detailed reports on customer feedback which were used by product teams during development cycles.
- Conducted research on existing products to determine potential areas for improvement.
- Reset store displays for special events and seasonal merchandise changes.
- Executed comprehensive strategic plans and coordinated projects to fulfill marketing initiatives.
- Tracked market trends and monitored competitor activities.
- Measured and reported campaign metrics to devise improvement strategy.
- Organized promotional events to drive brand awareness and boost sales volume.
- Operated register, handled cash and processed credit card transactions.
- Provided technical support to customers in order to facilitate the use of network services.
- Reduced process lags by training employees on best practices and protocols.
- Presented competitive analysis and industry trends to drive decision-making.
- Greeted and assisted customers to foster positive experiences.
- Researched emerging technologies related to networking solutions in order to provide recommendations for future investments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with digital team to define target messaging and create engaging web content.
- Implemented initiatives to increase brand awareness and engagement with target audience.
- Collaborated creatively to develop brand content, enhancing identity and engaging audience.
- Collaborated with other departments within the organization in order to ensure successful product launches.
- Managed a team of remote employees responsible for troubleshooting complex network problems.
- Established partnerships with external organizations to promote network products.
- Developed and implemented marketing plans to increase sales of network products.
- Informed and coordinated marketing strategy and assets to align with product releases.
- Analyzed customer data to identify target markets for new product offerings.
- Launched targeted promotions to segments of customer database to optimize response and increase circulation.
- Liaised with subsidiaries to perform day-to-day activities and develop annual marketing programs.
- Posed as models for advertising, artistic creation and display of goods.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Recruited, hired and trained new hires to optimize profitability.
- Identified opportunities for cost savings through process automation initiatives.
- Maintained up-to-date knowledge of industry best practices regarding networking protocols.
PE Teacher
Kahuku Elementary
Kahuku, HI
08.2005 - 05.2006
- Created and directed [Type] sports programs and other special events.
- Implemented new strategies for teaching physical education concepts in an engaging way.
- Encouraged positive behavior through praise and constructive criticism when necessary.
- Conducted assessments of student performance levels and provided feedback on areas for improvement.
- Monitored student physical fitness with standardized assessments and devised appropriate individual goals.
- Facilitated communication between parents, teachers, administrators, coaches, and other stakeholders involved in physical education programs.
- Devised safe and effective exercise strategies based on knowledge of kinesiology, anatomy and biology.
- Boosted student learning by facilitating in-depth classroom discussions to expand upon lectures.
- Guided students through exploration and analysis of different art forms and implemented hands-on approach to art education.
- Organized and supervised team building activities to foster collaboration among students.
- Incorporated technology into physical education lessons when appropriate.
- Compiled, administered and graded examinations and other assigned work.
- Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.
- Planned special events such as field trips related to Physical Education classes.
- Ensured compliance with local laws regarding safety standards during PE activities.
- Assessed student progress with course material through routine quizzes, final examinations, and standardized assessments.
- Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
- Assisted with the organization of schoolwide sporting events such as track meets or tournaments.
- Collaborated with other subject and grade-level teachers to build complementary educational frameworks for students.
- Used school and public library resources to provide extra educational opportunities for students.
- Differentiated instruction for students with wide range of skill and interest levels.
- Adhered to applicable fitness program standards and benchmarks.
- Instructed students in classroom settings on specific exercises, team sports concept and overall safety to avoid injuries.
- Created lesson plans that incorporated health topics such as nutrition and injury prevention into physical activity lessons.
- Collaborated with classroom teachers to coordinate Physical Education curriculum with core academic subjects.
- Created lesson plans to address needs of entry-level and upper-level science students.
- Taught students about concepts regarding fitness, health and well-being.
- Organized intramural sports teams within the school community encouraging participation from students of all ages.
Education
Some College (No Degree) - Exercise Science
BYUH
La'ie, HISome College (No Degree) - Social Work
Mississippi Valley State University
Itta Bena, MSSkills
- Account Management
- Business Strategy
- Budget Adherence
- Logistics Management
- Staff Management
- Process Improvement
- Customer Service
- Brand Management
- Schedule Management
- Employee Development
- Employee Coaching and Mentoring
- Preventive Maintenance
- Hiring and Training
- Team Leadership
- Scheduling and Coordinating
- Professional and Courteous
- Decision-Making
- Team Development
- Problem Resolution
- Performance Evaluations
- Task Delegation
- Work Planning and Prioritization
- Good Judgment
Languages
Spanish
Professional
Affiliations
- Youth Football Coach (Defensive Coordinator, Defensive Backs)
- Master of Ceremony - Emcee weddings and Parties
- DJ/Sound Man - Provide sound for local live bands and singers and DJ special events such as weddings, graduation parties, birthday parties etc.
- Coordianate Singing/Dancing routines at Local High School helping with Cheerfest, Songfest and Graduation
- Co-Host on an Community/Alumni talk show
- Currently serving as an Elder Quorum President for my Church
Accomplishments
- Served a Full Time Mission in Costa Rica fro the LDS Church
Timeline
Zone Manager
KBS Services
01.2019 - Current
Area Manager
Varsity Contractors
06.2010 - 01.2019
Contractor Labor Supervisor
TNT Plastering
01.2008 - 01.2010
PE Teacher
Kahuku Elementary
08.2005 - 05.2006
Network Marketing Team Coordinator
ACN
03.2005 - 03.2009
Some College (No Degree) - Exercise Science
BYUH
Some College (No Degree) - Social Work
Mississippi Valley State University