Kurt Frost
Clarklake,USA
Summary
Highly skilled Relationship Manager and Business Banker with a solid background in managing client relationships, resolving complex issues, and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
9
9
years of professional experience
Work History
Relationship Manager II, VP
PNC Investments
Remote, PA
08.2022 - Current
- Managed relationships with mass-affluent clients, delivering insights and tailored banking solutions.
- Ensured client satisfaction by promptly addressing account concerns.
- Collaborated with internal teams to create customized financial strategies for clients.
- Achieved Exceeds Expectations rating on annual review for 2023.
Business Banking Center Branch Manager Sr, VP
PNC Bank
Lansing, USA
08.2018 - 08.2022
- Cultivated relationships with small business clients to address everyday banking, lending, treasury management, and merchant service needs.
- Collaborated with Commercial Banking Team to improve services for medium and large enterprise clients.
- Drove consistent quarterly performance results, exceeding established goals.
- Oversaw staff scheduling, ensuring optimal workforce levels for efficient service delivery.
- Monitored financial performance and prepared comprehensive reports for upper management review.
Branch Manager, Officer
Fifth Third Bank
Mason, USA
08.2016 - 08.2018
- Delivered exceptional customer experience through scheduled coaching focused on client needs.
- Facilitated regular coaching sessions, enabling employees to consistently exceed performance goals.
- Achieved Employee of the Year award for lead teller in 2017 through mentorship and support.
- Drove business growth in previously inactive location by engaging with partners and establishing mentor relationships.
- Oversaw staff performance and provided training to enhance team capabilities.
- Developed strategies to improve customer service and boost client satisfaction.
Education
Associate of Arts -
Jackson College
Jackson, MISkills
- Team leadership and coaching
- Business development and strategic selling
- Client relationship management
- Effective communication and conflict resolution
- Time management and problem solving
- Change management and strategic collaboration
Nmls
1539020
Projects Community Involvement
- Diversity and Inclusion EBRG Mentorship Program Co-Chair, 2021, 2022
- GMNI Develops the Best Participant, 2022
- Lansing Develops the Best Facilitator, 2020
- Led the Lansing Develops the Best program, 2020, Venus Myles
- Connected with partners across multiple lines of business and markets to create content and activities for each session, 2020
- Created the curriculum, assignments, and facilitated each session, 2020
Recent Achievements
- Received an Exceeds Expectations rating for 2023
- PNC Market Allstar 2021
- Received an Exceeds Expectations rating for 2021 annual review.
- Received an Exceeds Expectations rating for 2020 annual review.
Timeline
Relationship Manager II, VP
PNC Investments
08.2022 - Current
Business Banking Center Branch Manager Sr, VP
PNC Bank
08.2018 - 08.2022
Branch Manager, Officer
Fifth Third Bank
08.2016 - 08.2018
Associate of Arts -
Jackson College