Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Certification
ADDITIONAL RELEVANT EXPERIENCE
Timeline
Generic

Kurt Hoberg

Moorpark,USA

Summary

Instrumental IT Manager bringing 20 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Nodal IT Manager, OpsTechSolutions (OTS)

Amazon
01.2021 - Current
  • Lead a team of IT Professionals providing support of Amazon’s Operations Teams and locations that fulfill customer orders. Support includes core IT hardware and software that Fulfillment Centers and Delivery Stations rely on.
  • Supported project delivery for 40+ Amazon locations of varying types, including Delivery Stations, Amazon Lockers, Amazon Fresh, Robotics, and Fulfillment Center locations in Los Angeles and Orange County CA.
  • IT Build Manager for several Advanced Robotics Same Day Delivery (AR-SSD) centers in Los Angeles. Transitioned to Operations IT Manager for IT staff assigned to both locations once the builds completed.
  • Regions ServiceNow SME, utilizing the tool’s Incident, Service, and Project Management modules.
  • Deployed 100+ IT projects encompassing network, wireless, WAN, and system technologies for multiple concurrent projects of varying types throughout all supported sites Region wide.
  • Supported IT Operations ticketing and projects queues, directing IT support teams to SLA metrics adherence and customer satisfaction, including high severity outage response.
  • Developed several innovative pilot projects, including a direct dial phone to the IT Service Desk, a RFID solution to track Amazon assets (scanners, radios, etc.) that may inadvertently leave a building, automated delivery van inspection system, and VR based delivery van driver training, and a LIDAR based truck inspection system.

Manager of Network Engineering

NATIONAL VETERINARY ASSOCIATES (NVA)
01.2020 - 01.2021
  • Manage the team of engineers supporting NVA’s 1000+ Veterinary Hospitals globally, including LAN and WAN systems, devices, protocols, and cabling. Collaborate with peer managers and organizations to deploy software and hardware solutions securely in NVA’s cloud-based data centers, create policy and processes, and deployed a new standardized network stack.
  • Scoped, architected, and deployed a new load balancing solution utilizing F5’s LTM technology.
  • Support NVA’s Telecom team in the deployment of WAN circuits, IP Telephony solutions, and structured cabling engagements at NVA’s hospitals, 2000+ nationwide.
  • Negotiated with and onboarded several new vendors to assist with the support NVA’s growing business.
  • Support NVA’s new Security team in creating and providing network related artifacts for PCI audits.
  • Created numerous Knowledge base articles for NVA’s Service Desk to utilize in network triage and troubleshooting.
  • Deployed VeloCloud SDWAN appliances at numerous NVA hospitals and Corporate offices.

Manager, Network Systems

GUITAR CENTER
01.2015 - 01.2020
  • Manage the Design, Operation and Support of Guitar Center’s Network, including Local and Wide Area Network systems and devices for all campuses, stores, and Data Centers. Ensure availability and up-time of network systems per established SLAs to maintain availability to retail operations and project activities.
  • Collaborated with numerous Guitar Center departments to build a new West Coast Distribution Center in Rialto, CA, delivering network services to support pre-go-live activities.
  • Lead a team of 8 senior Cisco Network Engineers (both on and offshore) that minimized end user impact by managing and troubleshooting outage incidents to remediate issues as quickly as possible.
  • Negotiated Telecom circuit contracts, RFP bid responses, operational and contract specifics, circuit turn-up activities and scheduling on an as-needed basis in support of the organization’s Telecom initiatives. This included MPLS and Internet circuits for Guitar Center Stores, Corporate, and Distribution Center locations.
  • Heavily involved in a migration from older Aspect phone equipment to a Cisco Call Manager Cloud-based solution for the organization’s Call Centers.
  • Vendor negotiation and Vendor management, including RFP response, SOW reviews, and assessment of vendor deliverable technical tasks. Management of these projects via Agile methodology and JIRA tracking.
  • Support responsibilities included day-to-day support of Guitar Center’s network architecture, consisting of Cisco Nexus 7K, 5K, 2K switches and Cisco 35XX Routers, Juniper SRX firewalls and EX switches.
  • Support of the organizations’ Cisco Call Manager VoIP telephony system and desktop phones.
  • Close collaboration with Guitar Center’s Information Security group, including auditor engagement, security reviews, firewall / IPS / Web filtering support and policy adherence, and investigation of security related incidents.
  • Performance and capacity planning for network systems, close collaboration with Network Security, reviews of Network health and future Network plans.
  • Provided support and consultative guidance to all Operations Teams (Windows, Linux, Storage, Virtualization, Application) related to network requirements and enhancements to maximize technology silo uptime and service delivery.
  • Management of Incident Bridges, review of issues to provide Root Cause Analysis of network issues that impacted business operations, and ITIL based tasks as required.

Manager, Applications Operations Center

DIGITAL INSIGHT (an NCR Company)
01.2014 - 01.2015
  • Managed operation and monitoring of DI’s SaaS software online banking offerings that supported over 500M end users, with the end goal of uninterrupted uptime.
  • Reduced outage duration by creating and implementing an application analysis model that provided Engineering the necessary information to improve the efficiency of DI’s software solutions.
  • Lead a team of 10 Senior level engineers that minimized end user impact by managing and troubleshooting outage incidents to remediate issues as quickly as possible.
  • Achieved understanding of end user experience by creating the necessary processes to quantify outage impact related to application capacity.

Manager, Information Systems Command Center (ISCC)

AMGEN
01.2011 - 01.2014
  • Oversaw a $5M budget and 30 engineers focused on enterprise infrastructure and application monitoring, Incident Management response, and Network Operations Center management.
  • Led and managed a diverse IT team consisting of 40 engineers that spanned domestic time zones and global geographies, providing Amgen the best technical staff while achieving cost efficiencies.
  • Managed the design and operation of the technology and processes that delivered the Infrastructure Monitoring Service, Application Monitoring Service, and the Incident Management Service to Amgen’s global IT division. These three Services reduced time to alert detection, delivered Incident response and remediation, and provided level monitoring and alert escalation thereby detecting IT outages before business impact, and in the event of an actual outage minimizing duration and impact.
  • Reduced operational expense by $1.5M via contract negotiations for staff augmentation and maintenance renewals.
  • Gathered technical requirements of each technology stack client team in partnership with other Service Delivery Leads, applying relevant Monitoring portfolio tool(s) to measure key performance indicators per negotiated Service Level Agreements (SLAs).
  • Created Major Incident Management process documentation, including collaboration with other ITIL Service Owners (incident management, problem review), on how Major Incident Management processes dovetailed into other organizational processes, thereby streamlining IT issue remediation steps and optimizing process execution between organizations.
  • Minimized business impact of IT outages via the Major Incident Management process by facilitating remediation, tracking, and communication to key stakeholders and business partners.

Education

Master of Business Administration (MBA) -

Colorado State University
Fort Collins, CO

Bachelor of Science (BS) - Business Management

University of Phoenix
Woodland Hills, CA

Associate of Arts (AA) - Electronic Technology

Saddleback Community College
Mission Viejo, CA

Occupational Certificate - Electronic Technology

Saddleback Community College
Mission Viejo, CA

Skills

  • Optimize IT Infrastructure for Business Service Delivery
  • Reduce Costs via Process Rationalization
  • Expertise in:
  • Information Technology Infrastructure Design
  • Client and Contract Negotiation
  • Strategic and Operational Planning
  • Process Engineering
  • Global Technical Department Management
  • Enterprise Monitoring
  • Risk mitigation planning
  • Team development
  • IT service management
  • Enterprise architecture
  • Dashboard creation
  • Performance analytics

Websites

Affiliations

  • Six Sigma Orange and Green Belt Certifications
  • ITIL Foundation Certificate, IT-Service Management
  • IEEE Member Engineer since 1998

Certification

  • AWS Certified Cloud Practitioner
  • Cisco: CCNP, CCDP, CCNA, CCDA (expired 2009)
  • Microsoft: MCSE
  • Palo Alto Firewall Essentials and Management
  • ServiceNow Certified System Administrator (in process)

ADDITIONAL RELEVANT EXPERIENCE

  • LA Networks, Los Angeles, CA
  • Network / Systems Engineer
  • Managed the project to scope, procured, and installed a network documentation tool, providing operational efficiencies to the organization’s network team.
  • UNISYS CORPORATION, Mission Viejo, CA
  • Network Design Consultant / Network Architect
  • Analyzed RFQ documentation provided by Santa Ana Unified School District and completed a bid response document that won a $13M network integration contract. Was a technical pre and post-sales member of a successful Sales team that closed over $200M of revenue for the company.
  • ADAPTEC, Irvine, CA
  • Reduced ~$2M in costs by migrating numerous diverse systems assembled during several company acquisitions to a single, unified platform, utilizing Windows technologies.
  • FAKOURI ELECTRICAL ENGINEERING, Santa Ana, CA
  • High Voltage Engineer
  • Provided continuous power and uptime to FEE’s client base via the maintenance and operation of Uninterruptable Power Systems, specifically for large data centers supporting banks, telecommunications, and military applications.

Timeline

Nodal IT Manager, OpsTechSolutions (OTS)

Amazon
01.2021 - Current

Manager of Network Engineering

NATIONAL VETERINARY ASSOCIATES (NVA)
01.2020 - 01.2021

Manager, Network Systems

GUITAR CENTER
01.2015 - 01.2020

Manager, Applications Operations Center

DIGITAL INSIGHT (an NCR Company)
01.2014 - 01.2015

Manager, Information Systems Command Center (ISCC)

AMGEN
01.2011 - 01.2014

Bachelor of Science (BS) - Business Management

University of Phoenix

Associate of Arts (AA) - Electronic Technology

Saddleback Community College

Occupational Certificate - Electronic Technology

Saddleback Community College

Master of Business Administration (MBA) -

Colorado State University

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