KURT HOWARD
Bristow,VA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
Project Coordinator
JL Systems
Springfield, Va
04.2018 - 10.2023
- Planned project development and resource tracking for improvements and customizations regarding aarwinMEP and NOAH Association Management Software
- Devised testing models to determine component completion and accuracy
- Designed training and onboarding support for new and existing customers
- Developed documentation of new processes and best practices.
Customer Support Specialist
JL Systems
Springfield, Va
05.2016 - 04.2018
- Developed customized support to users of NOAH enterprise Association Management Software
- Dynamically trained clients in the use of NOAH AMS and DNN content management.
IT Manager
Industrial Designers Society of America
Herndon, Va
06.2010 - 01.2016
- Engineered and crafted Drupal 8 website integrated with Association Management Software
- Fashioned and maintained association database
- Administered network
- Customized and constructed event app for six annual conferences.
Technical Support Analyst II
Network Solutions
Herndon, Va
09.2007 - 12.2010
- Furnished top tier support to call center tech support representatives
- Offered live chat and phone support directly to customers
- Coordinated with Engineering and Operations to resolve client and system issues.
IT Manager
National Association of Landscape Professionals
Herndon, Va
06.2003 - 06.2007
- Visualized, developed, and supervised multiple websites
- Managed and maintained association database
- Administered network.
Education
Associates of Occupational Studies - Business Administration
Utica School of Commerce
Utica, NY06.1993
Skills
SOFTWARE
- SQL Server Management Studio
- Drupal
- DotNetNuke
- WordPress
- Wix
- Kintera
- Objectware
- Aarwin
- NOAH
- IMIS
- NetForum
- MemberSuite
- Raiser’s Edge
- Microsoft Office Suite
- Microsoft Teams
- Office 365
- Free Conference Call
- Zoom
- Google Docs
- Adobe Creative Suite
- MS Paint
SKILLS
- Problem Solving
- Association Management Software
- Communication
- Team Coordination
- Customer Service
- Schedule Oversight
- Assignment and Project Coordination
- Training and Development
- Email Marketing
- Technical Support
- Business Development
- Information Technology Management
- Public Speaking
- Software Installation
- Design Development
- Customer Management
- Workload Management
- Critical Thinking
- Resource Management
- Continuous Improvement
- Project Management
- Good Judgment
- Conflict Resolution
- Decision-Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Project Coordinator
JL Systems
04.2018 - 10.2023
Customer Support Specialist
JL Systems
05.2016 - 04.2018
IT Manager
Industrial Designers Society of America
06.2010 - 01.2016
Technical Support Analyst II
Network Solutions
09.2007 - 12.2010
IT Manager
National Association of Landscape Professionals
06.2003 - 06.2007
Associates of Occupational Studies - Business Administration
Utica School of Commerce