KURT HURLEY
Perrysburg
Summary
Resourceful and personable, consistently driven to achieve results through effective communication and relationship-building. Possesses fundamental understanding of sales strategies and customer engagement techniques, alongside proficiency in CRM software and data analysis. Dedicated to fostering long-term client relationships and driving revenue growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Account Representative
GSW MANUFACTURING
06.2023 - Current
- Manage large, existing accounts that have 300+ customer specific part numbers.
- Manage existing accounts that amount to $30+ million in annual sales.
- Received an award for being a top 10 supplier out of 100+ suppliers from an account I manage within my first year.
- Support sales objectives, customer satisfaction, and identify new growth opportunities.
- Provided ongoing support to clients throughout entire sales process from initial contact through post-sales followup.
- Identify customer product development plans and potential growth.
- Identify new potential customers and opportunities.
- Respond to customer requirements timely and communicate internally to cross functional departments.
- Travel to customer locations and represent the organization with integrity and high ethical and professional standards.
Assistant Store Manager
KOHLS DEPARTMENT STORE
10.2019 - 06.2023
- Managed store customer service policy to retain customer loyalty and win new business.
- Helped improved underperforming stores by implementing new credit card sales and customer service strategies.
- Worked with managers of different departments to enact new policies and improve front-line store activities.
- Drove change by setting ambitious targets and helping teams achieve goals with strategic plans incorporating personnel strengths.
- Managed the daily operations of the Strongsville Store.
- Coordinated recruitment, hiring and training of store team with focus on continuous development.
- Foster a collaborative and engaged environment, addressing, and managing associate concerns.
- Communicate and educate associates on key priorities to support Sales, Service, and Loyalty.
- Create a hospitality mentality among all associates on the sales floor, creating a best-in-class customer experience.
- Maintain a customer-ready store environment, ensuring associates are responsible for maintaining high standards of recovery and merchandising.
- Make informed decisions to support store expense management (Payroll, productivity, shortage).
- Assist and guide associates on the point of commerce process.
- Lead the execution of all merchandising directives.
- Demonstrate product knowledge, understanding of customer demand, and merchandising best practices to recommend selection and placement.
- Assess and allocate resources to support business and workload demands.
- Control the flow of merchandise by ensuring associates are replenishing merchandise, making products readily available to customers.
Store Sales Associate
KOHLS DEPARTMENT STORE
10.2019 - 06.2023
- Utilized upselling techniques to promote additional products and increase sales
- Helped customers complete purchases, locate items, and join reward programs
- Trained and supervised new employees to use selling strategies and apply best practices
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
Club House Attendant
TOLEDO MUD HENS
03.2019 - 10.2019
- Company Overview: Triple-A affiliate of the Detroit Tigers
- Acted as a personal assistant to the players
- Ensured cleanliness and presentability of the clubhouse for professional baseball players
- Unloaded heavy crates and player bags from trucks and buses
- Ensured all equipment and supplies traveled to the destination
- Triple-A affiliate of the Detroit Tigers
Education
BBA - Business Management
University of Toledo
Toledo, OH06.2022
Skills
- Time Management
- Networking Abilities
- Operations Analysis
- Data Analysis
- Account Management
- Contract negotiation
- Customer Engagement
- Inventory Management
- Team Collaboration
- Effective Communication
- Advanced Report Authoring
- Problem Solving
- CRM proficiency
- Relationship building
Certification
- IBM Cognos Analytics: Author Reports Advanced (V11.1.x)
- Driveline Foundations of Hitting
Activities
- Former college baseball player at Owens Community College in 2018-2019.
- Club baseball player at the University of Toledo.
- Former assistant high school baseball coach with Sylvania Northview High School. Won a Division 1 state championship in Ohio in 2022.
- Former high school summer baseball head coach with Demand Command (Toledo, OH).
Timeline
Sales Account Representative
GSW MANUFACTURING
06.2023 - Current
Assistant Store Manager
KOHLS DEPARTMENT STORE
10.2019 - 06.2023
Store Sales Associate
KOHLS DEPARTMENT STORE
10.2019 - 06.2023
Club House Attendant
TOLEDO MUD HENS
03.2019 - 10.2019
BBA - Business Management
University of Toledo
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