Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer at basketball camps in the summer.
Additional Information
Timeline
Generic

Kurt Knepshield

Portsmouth,NH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Collaboration abilities demonstrated over many years of management performance.

Overview

15
15
years of professional experience

Work History

Area Manager

Life Storage
Boston, MA
06.2016 - 03.2022
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Transformed underperforming teams into productive, profitable teams.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.

Store Manager

Christmas Tree Shops
Somerville, MA
01.2012 - 06.2016
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

District Merchandising Manager

Home Depot
Boston, MA
01.2008 - 06.2012
  • Developed productive relationships with key account holders.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Guided and directed a team of 80 people in 7 to 10 stores to execute seasonal merchandise changes in the stores.

Education

Bachelor of Arts - Business Management

Mount Ida College
Newton Center, MA

Skills

  • Controlling costs
  • Business development and planning
  • Goals and performance
  • Market Knowledge
  • Strategic planning
  • Client relationships
  • Coaching and Leadership
  • Verbal Communication
  • Relationship building and management
  • Budgeting Savvy
  • Territory Management

Accomplishments

  • Helped the team receive largest bonus pay out ever in 2021 by Exceeding there budget and KPI goals.
  • Lead and organized the team in executing the largest Covid-19 PPE storage for Mass general hospital during the pandemic.
  • Directed the company on 4 properties to purchase and have beating occupancy goals by 30%.
  • Piloted reporting sheet for ranking's that is now used company wide.
  • Was given a citations awards for heroism by Massachusetts state senator John Keenan and State representative Alyson Sullivan for saving a neighbor from a fire.

Volunteer at basketball camps in the summer.

Every summer I try to volunteer for a week at mass maritime to coach and teach basketball for the kids who can't afford to go to other camps. With Covid-19 I have been unable to do this over the past few years because the camp has been closed but hopefully this year we will be back up and running.

Additional Information

I am team player and want my team to succeed in any possible way. I love to teach, train, and coach first I feel my dedication and drive will help any organization to be successful at any task or goals it may have. I also feel that any organization should be a pillar in it's town or city by setting good standards and helping the community in anyway it can when possible.

Timeline

Area Manager

Life Storage
06.2016 - 03.2022

Store Manager

Christmas Tree Shops
01.2012 - 06.2016

District Merchandising Manager

Home Depot
01.2008 - 06.2012

Bachelor of Arts - Business Management

Mount Ida College
Kurt Knepshield