Kurt Manner
Manchester,CT
Summary
Dedicated and customer-oriented General Manager with over 10 years of experience focused on leadership and accountability. An adaptive and critical-thinker consistently providing empowerment through decisive actions.
Overview
18
18
years of professional experience
Work History
General Manager
Plan B Burger Bar
03.2018 - 03.2024
- Managed a diverse team of over 40 industry professionals, fostering a positive work environment and high employee retention.
- Scheduled all departments according to forecasts whilst adhering to labor budgets
- Maintained and out-performed corporate standards set for all budgets including COGS, labor and miscellaneous expenses while grossing an average of $3.5 million in annual revenue.
- Analyzed local and regional market trends to identify potential opportunities for business growth and to attract new clientele
- Managed budget adherence, forecasting, and financial reporting processes in order to track progress in cooperation with our corporate office
- Oversaw BOH and bar operations including inventory, ordering and staffing
- Built clientele through community cultural events and fundraisers
- Established comprehensive employee training programs to increase consistency and efficiency
- Assisted in all operations including behind the bar and on the kitchen line in periods of high volume
- Developed trusting relationships with guests, employees and vendors through issue resolution and interpersonal skills
Assistant General Manager
Plan B Burger Bar
11.2013 - 03.2018
- Displayed comprehensive knowledge of food, beverage, supervisory duties, service techniques, and guest/employee interactions
- Maintained standardized COGS for all bar product through consumption analysis based off of daily and weekly inventories
- Ordered and maintained all bar inventory following guidelines set by the corporate office
- Improved ratio of liquor/food sales from 28% to 31% over a six month period
- Maintained social media presence via Facebook and Instagram
- Oversaw daily FOH operations in a high-volume environment including monitoring staffing levels and handling cash
- Developed seasonal cocktails with syrups, infused liquors, and cocktail bitters all made in-house
- Trained bar staff on all procedures from service to side work and closing duties
- Developed relationships with distributor reps in order to provide superior product to guests and coordinate special events
Assistant Food and Beverage Manager
Crowne Plaza Hotel
04.2013 - 10.2013
- Scheduled, directed and trained staff in daily work assignments ranging from table service to cleaning duties and side work
- Conducted pre-shift and departmental meetings to ensure efficiency, productivity and open communication
- Performed beverage inventory and consumption analysis on a weekly basis
- Worked closely with the Executive Chef to analyze and approve event menus, seasonal specials and general food and beverage selections
- Regularly updated computer systems (MICROS) with new pricing and rotating specials
Bartender/Supervisor
Crowne Plaza Hotel
08.2006 - 03.2013
- Performed supervisory duties and oversaw dinner service in a high end sushi concept while maintaining excellent standards of food and beverage
- Created seasonal cocktail menus and drink specials to drive revenue and enhance guest experience
- Provided leadership to coworkers through examples of responsibility, accountability, and dedication
- Trained new hires in full compliance with all corporate and restaurant standards
Education
Associate of Science - Hospitality Management
Cesar Ritz International School of Hospitality Management
Suffield, CT2006
High School Diploma -
Simsbury High School
Simsbury, CT2005
Skills
- Expansive knowledge of alcohol production and service
- Skilled in menu development and execution
- In-depth knowledge of food and culinary arts
- Intuitive and caring customer service
- Expertise in payroll administration
- ServSafe certified
- Proficient with Toast and MICROS POS systems
- Trained in Microsoft Suite (Word, Excel, etc)
Timeline
General Manager
Plan B Burger Bar
03.2018 - 03.2024
Assistant General Manager
Plan B Burger Bar
11.2013 - 03.2018
Assistant Food and Beverage Manager
Crowne Plaza Hotel
04.2013 - 10.2013
Bartender/Supervisor
Crowne Plaza Hotel
08.2006 - 03.2013
Associate of Science - Hospitality Management
Cesar Ritz International School of Hospitality Management
High School Diploma -
Simsbury High School
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