Kurt Melido
Heber,UT
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Support & Schedule Handling
Cambridge Credit
Agawam, MA
03.2022 - Current
- Provide exceptional customer support by handling inquiries, scheduling appointments, and resolving issues promptly and courteously.
- Manage appointment scheduling and coordinate with therapists and clients to ensure smooth session arrangements.
- • Utilize strong organizational skills to maintain accurate records of client appointments and follow-up communications.
- • Collaborate with internal teams to streamline administrative processes and improve overall efficiency.
Customer Service
Wells Fargo
Salt Lake City, UT
11.2020 - 08.2021
- Process complex transactions and performed extensive research to resolve complex customer’s inquiries
- Interact effectively with internal and external partners and clients/customers
- Navigate multiple systems, applications and utilized search tools to find information
- Follow company’s policy and procedure by navigating through Wells Fargo internal systems
- Maintained composure and patience in dealing with aggressive customers.
- Delivered step-by-step instructions to clients on navigating system and explained self-service options.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided customer service and issue resolution to increase QA satisfaction levels.
- Educated clients on how to conduct transactions with convenient online solutions.
Front Desk Receptionist
New Park Resort
Park City, UT
07.2019 - 08.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone or email.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Processed and prepared memos, correspondence, travel vouchers and other documents, routing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
Front Desk Supervisor
The Chateaux Deer Valley
Park City, UT
05.2014 - 01.2017
- Maintaining hotel's high standard of service and hospitality
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
Education
CyberSecurity - Information Security
University of Utah
Salt Lake City, UT03-2024
High school diploma -
Park City High School
Skills
- Reporting and analysis
- Software troubleshooting
- Staff Scheduling
- Customer Relations
- Training programs
- Account Management
- Financial Reporting
- Interpersonal Skills
- Self Motivation
- Analytical Thinking
- Customer Service Management
- Intrusion Detection
- Cybersecurity frameworks
- Two-Factor Authentication
- DDoS Mitigation
- SIEM management
- User Awareness Training
- Log Analysis
- Attention to Detail
- Problem-solving abilities
- Multitasking
Timeline
Customer Support & Schedule Handling
Cambridge Credit
03.2022 - Current
Customer Service
Wells Fargo
11.2020 - 08.2021
Front Desk Receptionist
New Park Resort
07.2019 - 08.2020
Front Desk Supervisor
The Chateaux Deer Valley
05.2014 - 01.2017
CyberSecurity - Information Security
University of Utah
High school diploma -
Park City High School