Summary
Overview
Work History
Education
Skills
Websites
Certification
Project
Timeline
Generic

Kurt Mirador

San Francisco,CA

Summary

Friendly and detail-oriented customer service and front desk professional with over 3 years of experience in retail, client support, and administrative roles. Skilled in greeting visitors, handling phone and email inquiries, scheduling appointments, and processing transactions through POS systems. Recognized for strong communication, problem-solving, and multitasking abilities that ensure smooth daily operations, and enhance customer satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

SALES REPRESENTATIVE

Adidas
Livermore, California
10.2021 - Current
  • Operated the cash register and POS to handle purchases, refunds, and exchanges for an average of 50 customers an hour.
  • Maintained inventory records for restocking purposes.
  • Helped customers find and select products.
  • Developed an in-depth understanding of the product line, and was able to effectively communicate features and benefits to customers.
  • Assisted with training and mentoring more than 10 new team members.

IT TRAINEE

Course Careers
San Francisco, California
01.2025 - 07.2025
  • Company Overview: LogNPacific, San Francisco, California
  • Provisioned and troubleshoot Azure Virtual Machines (VMs), VNets, and Network Security Groups (firewalls)
  • Provided support for the setup, configuration, and troubleshooting of the osTicket ticketing system/platform
  • Administered Active Directory basics, including user creation, role assignment, and security group management
  • Created and managed file share permissions on Windows Server to maintain data security and accessibility
  • Diagnosed and resolved basic network issues to minimize downtime and improve overall network reliability
  • Demonstrated the understanding of DNS fundamentals, effectively troubleshooting related issues and optimizing configuration

ASSISTANT WRESTLING COACH

Amador Valley High School
Pleasanton, California
10.2020 - 02.2022
  • Evaluated prospective student-athletes' abilities during 2-4 tryouts per season.
  • Attended workshops and clinics related to coaching techniques and safety protocols.
  • Created and implemented comprehensive strength training programs tailored to each wrestler's needs.
  • Instructed athletes on the fundamentals of wrestling moves and strategies.
  • Participated in fundraising activities and at least 30+ promotional events designed to increase awareness of program offerings.

Education

Bachelor's Degree - Business Information Systems

LOYOLA UNIVERSITY OF CHICAGO
Chicago, Illinois
05.2024

Associate's Degree - Business Administration

DIABLO VALLEY COLLEGE
Concord, California
08.2022

Skills

  • Technical troubleshooting
  • Customer service
  • Network security
  • Data management
  • Team collaboration
  • Problem analysis
  • Cloud computing
  • Telephone etiquette

Websites

Certification

IT Professional Course Careers Certification

  • Completion Date: August 1st, 2025

CompTIA A+ Certification Course:

  • Completion Date: Expected by Sept 2025

Project

Customer Support Ticket Dashboard
Self-initiated project (GitHub)

  • Developed a web-based ticketing dashboard to help front desk/support teams manage customer inquiries efficiently.
  • Implemented a user-friendly interface for submitting and tracking tickets, status updates, and prioritization to improve team responsiveness.
  • Simulated notification workflows for customer confirmations and internal alerting, enhancing communication transparency.

Timeline

IT TRAINEE

Course Careers
01.2025 - 07.2025

SALES REPRESENTATIVE

Adidas
10.2021 - Current

ASSISTANT WRESTLING COACH

Amador Valley High School
10.2020 - 02.2022

Bachelor's Degree - Business Information Systems

LOYOLA UNIVERSITY OF CHICAGO

Associate's Degree - Business Administration

DIABLO VALLEY COLLEGE

Similar Profiles

CREATE PROFILE