Kurt Phelps
Market Executive/Leader
Summary
With over 25 years of experience in the financial services industry, a strong track record as a highly motivated and successful team leader sets me apart. Building effective and top-producing sales teams is where my expertise lies. Throughout my career, I have honed key leadership and strategic planning skills in fast-paced corporate environments. Eager to transition into a new field, excelling in managing cross-functional teams and implementing innovative solutions to achieve business objectives. Leveraging these transferrable skills to drive success, growth and profitability in a new and challenging role.
Overview
25
25
years of professional experience
Work History
Managing Director
Delta Business Solutions Group
01.2020 - Current
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
SVP-Managing Director/Market Executive
Bank of America Merrill Lynch
01.2017 - 01.2020
- Market Executive and Team Leader for the largest loan and revenue book ($700MM) in the Northeast region and top 10 largest loan and revenue book in the country for Corporate Business Banking.
- Primarily focusing on prospects and clients with revenues of $10MM to $200MM.
- Responsible for revenue growth, profitability, market strategy, satisfaction, coaching and inspecting the Relationship Management Process for the NYC market.
- Responsible for leading a team of skilled Relationship Managers in expanding and retaining a Corporate Business Banking portfolio, generating revenue from new and existing clients, profitability, market strategy, client satisfaction, coaching and inspecting the Relationship Management process for the profitability, market strategy, client satisfaction, coaching and inspecting the Relationship Management process for the NYC Market.
- Identified opportunities to improve business process flows and productivity.
- Additionally, accountable for the overall performance of the market and individual team members, selecting and hiring of new team members, arranging appropriate training, managing performance, ensuring operational excellence and identifying and addressing obstacles to ensure the market and team's success.
- Enhanced company performance by implementing new strategies and streamlining operations.
- Lead a team consisting of 150 Commercial Banking Relationship Managers, support staff, Sales Support Associates, Treasury Sales Officers, Merchant Representatives, Foreign Exchange partners, Credit Officers and Underwriters for originating and maintaining credit and non-credit relationships for companies that generate a minimum of $10MM to $200MM in annual revenue.
- Developed measurement tools, dashboards, and reports to track metrics on adoption and effectiveness of initiatives.
- Responsible for sourcing, interviewing and hiring new talent within the Commercial Banking teams including Market Managers, Relationship Managers, Underwriters, Treasury Management and Support Staff.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Prepare and Present weekly, monthly portfolio and team results to both Regional Management and National Head of Business Banking.
- Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
- Challenge and improve processes, policies and capabilities.
- Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
- Oversee key aspects of the business loan initiative design and implementation between the Commercial/Business Banking Groups and Global Wealth Investment management (GWIM) groups at both Merrill Lynch and US Trust.
- Prepare and present cross line of business integration results on a monthly basis to the NYC Market President.
- Represent the team and Line of business in several bank and non-bank speaking engagements.
- Coach and mentor approximately 9 senior and non-senior employees in the bank in advancing their careers.
- Collaborate and partner with the heads of Cash Management, Merchant Services, Foreign Exchange, Employee Workplace Solutions, and Retail Banking to cross-sell products and services to deepen the overall banking relationship.
- Responsible for coaching newly graduated RMS out of the banks Relationship Management Development Program (18 month Credit, Sales, and Treasury rotation) by providing perspective, advice, and leadership to help them build and expand their COI networks, assist in structuring and underwriting credit memos as well as explaining best practices for working with strategic partners (Risk, Credit, Treasury, Merchant, Merrill Lynch, etc.).
Senior Vice President/Market Manager
Bank of America Merrill Lynch
01.2015 - 01.2017
- Responsible for leading a team of 9 Senior relationship Managers and their support staff responsible for originating and maintenance of credit and non-credit relationships for companies that generate a minimum of $10MM to $150MM in annual revenue.
- Coached and mentored 9 Senior Relationship Managers in growing professional careers.
- Managed a portfolio of clients that includes a majority of the NYC division's largest and more sophisticated credit clients.
- Partnered with Merrill Lynch and U.S. Trust colleagues to cross-sell the full breadth of the bank's capabilities to existing clients as well as prospective clients.
- Collaborated with product partners (i.e. Cash Management, Merchant Services, Foreign Exchange, Employee Solutions, and Retail Banking) to cross-sell products and services to deepen the overall banking relationship.
- Responsible for being the Peer Coach to Client Managers as well as the Northeast's CMI trainee.
- Act as a mentor by providing perspective, advice, and leadership by helping them build and expand their COI networks, assist in structuring and underwriting credit memos as well as explaining best practices for working with strategic partners (Risk, Credit, Treasury, Merchant, Merrill Lynch, etc.).
SVP/Sr Relationship Manager Commercial Banking
Bank of America Merrill Lynch
08.2012 - 01.2015
VP/Relationship Manager Middle Market Banking
East West Bank
02.2011 - 08.2012
VP/Relationship Manager Middle Market Banking
Citibank, N.A.
02.2007 - 01.2011
VP/Relationship Manager Middle Market
Sterling National Bank
01.2006 - 01.2007
AVP/Relationship Manager Commercial Banking
Commerce Bank
01.2003 - 01.2006
Assistant Treasurer/Middle Market Banking
Bank of New York
01.2000 - 01.2003
Education
B.A. - Finance
Mercy College
Leading with Finance Certificate Program - undefined
Harvard Business School
Certified Financial Planner (CFP) - continuing education course curriculum completed
Pace University
Formal Bank Credit Trained - undefined
Bank of New York — Stroble Credit Training
Skills
Sales team management / Coaching for development
Effective team leadership / Team building
Revenue growth / Effective negotiation
Project management / Organizational development
Sales team management / Coaching for development
Affiliations
- New Jersey-211 (NJ-211), Advisory Board Member, 01/01/19, 12/31/20
- Black Professional Group – NYC Chapter for Bank of America, Advisory Board Member, 01/01/11, 12/31/20
- Hispanic Organization of Latino Americans - NYC Chapter for Bank of America, Advisory Board Member, 01/01/11, 12/31/20
- St. Joseph of the Palisades Church, Chairman of the Finance Committee, 01/01/09, 12/31/14
- National Hispanic Sales Network, Board of Directors, 01/01/09, 12/31/12
- Big Brother Big Sister, Mentor, 01/01/06, 12/31/12
- Hale House, Board of Director Member, 01/01/06, 12/31/10
Timeline
Managing Director
Delta Business Solutions Group
01.2020 - Current
SVP-Managing Director/Market Executive
Bank of America Merrill Lynch
01.2017 - 01.2020
Senior Vice President/Market Manager
Bank of America Merrill Lynch
01.2015 - 01.2017
SVP/Sr Relationship Manager Commercial Banking
Bank of America Merrill Lynch
08.2012 - 01.2015
VP/Relationship Manager Middle Market Banking
East West Bank
02.2011 - 08.2012
VP/Relationship Manager Middle Market Banking
Citibank, N.A.
02.2007 - 01.2011
VP/Relationship Manager Middle Market
Sterling National Bank
01.2006 - 01.2007
AVP/Relationship Manager Commercial Banking
Commerce Bank
01.2003 - 01.2006
Assistant Treasurer/Middle Market Banking
Bank of New York
01.2000 - 01.2003
Leading with Finance Certificate Program - undefined
Harvard Business School
Formal Bank Credit Trained - undefined
Bank of New York — Stroble Credit Training
B.A. - Finance
Mercy College
Certified Financial Planner (CFP) - continuing education course curriculum completed
Pace University
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