Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Kurt Rigaud

Harrison,NJ

Summary

Established Customer Experience Supervisor at lead generation and resolving customer issues. Engaging and personable increasing business opportunities through dynamic marketing strategies, sharp communication skills, and dedication to customer service. Also, team-oriented and work well in a collaborative environment yet thrive on professional growth and achievements. Offering 10+ years' experience in customer service, with a particular talent for building a solid customer base. Recognized as Employee of the Month for outstanding performance and team contributions on multiple occasions.

as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Consistently maintained high customer satisfaction ratings while thriving in competitive and dynamic environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Experience Supervisor

Renewal By Anderson
05.2023 - Current
  • Developed strong relationships with clients by consistently providing excellent service and personalized attention.
  • Leveraged advanced communication skills to effectively manage challenging customer situations, leading to increased trust and satisfaction.
  • Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
  • Improved customer satisfaction by efficiently addressing and resolving customer concerns and complaints.
  • I fostered customer interactions with personalism and efficiency through email communication.
  • Conducted 200+ Calls a day

Sales Lead

T-Mobile
11.2018 - 05.2023
  • Design and implement business plans that promotes growth
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Kept detailed records of daily activities through online customer database.
  • Streamlined team sales processes increase productivity and decrease closing time
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Store Operations Associate

T-Mobile
07.2014 - 06.2018
  • Collaborated with team members to complete tasks efficiently, enhancing overall store productivity.
  • Fostered positive relationships with vendors through respectful interactions during merchandise deliveries and order inquiries.
  • Logged reports, expenses, receipts, and sales in company database
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
  • Handled 100 calls per day to address customer inquiries and concerns

Technical Support Representative

AT&T U
06.2012 - 07.2013
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Conducted 100+ Calls a day

Education

Associate of Science - Dietetics

Palm Beach State College
Lake Worth, FL
06.2019

High School Diploma -

Boca Raton High School Adult Education Center
Boca Raton, FL
05.2012

Skills

  • Account management
  • Performance Management
  • Providing Feedback
  • Revenue Generation
  • Customer focused
  • Detail oriented
  • Strong command of communication skills, both verbal and written
  • Strong organizational skills and ability to multitask
  • Exceptional interpersonal skills
  • Conflict resolution
  • Strong time management skills
  • Client Needs Assessment

Certification

Salesforce Excel

Software

Microsoft word

Outlook

Microsoft Excel

Timeline

Customer Experience Supervisor

Renewal By Anderson
05.2023 - Current

Sales Lead

T-Mobile
11.2018 - 05.2023

Store Operations Associate

T-Mobile
07.2014 - 06.2018

Technical Support Representative

AT&T U
06.2012 - 07.2013

Associate of Science - Dietetics

Palm Beach State College

High School Diploma -

Boca Raton High School Adult Education Center

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Kurt Rigaud