Kurt R. Pellman
Union,Kentucky
Summary
Dynamic operations manager with extensive experience at Hawaiian Airlines, excelling in personnel supervision and performance management. Proven track record in optimizing operational efficiency and ensuring FAA compliance. Adept at conflict resolution and team leadership, consistently achieving performance goals while enhancing customer satisfaction. Skilled in budget oversight and training, driving success in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Business Owner
Drone Pilot
12.2019 - Current
- Monitored competition; recruited sales of multi-million-dollar commercial aviation maintenance contracts, parts, and components
- Coordinated delivery and receipt of aircraft to the Evergreen Air Center; provided consistent customer service and satisfaction
General Manager
TDA
10.2021 - 09.2022
- Monitors the arrival and departure of aircraft for any disruptions or unusual occurrences; manages any incidents/disruptions/delays such that customers are handled in a responsive, safe and appropriate manner, and that federal, state and company procedures are met in a timely and accurate manner
- Assures that coordination and communication with crew and SOC occurs in a professional and timely manner; maintains timely and open communication with various operating units to assure a safe, timely and customer-focused operation
- Oversees contract handling in the terminal and on the ramp, assures that the contract handling staff is adequately trained in HA procedures; regularly monitors performance to assure that performance standards are consistently met and takes corrective action as required; works with Company representatives in evaluating whether to renew the contract or not
- Manages the budgeting and administrative aspects of the station; assures that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations and other station reporting requirements are completed and submitted in a timely and accurate way
Operations Manager
Hawaiian Airlines
04.2019 - 07.2021
- Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
- Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
- Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.
- Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
Ramp Operations Manager
GAT
12.2017 - 04.2019
- Monitor impact of operational irregularities on such costs and ensure out of scope is documented and approved accordingly.
- Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanic for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
- Observe and ensure full compliance of uniform and appearance guidelines and inspect facility daily including supply rooms, storage rooms, storage, break rooms and office areas.
- Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay change notices, employee evaluations, work orders, or any other local reporting medium.
On-Site Manager
IFCO Systems / CHEP
08.2013 - 08.2015
- Managed daily activities; oversaw financial and operational functions at on-site location; achieved monthly performance goals
- Recruited, interviewed and hired staff; trained, evaluated and supervised safety of 12 personnel; monitored/recorded performance
- Managed in/outbound flow of product; conducted quality audits; input daily data; performed weekly and end-of-month reporting
- Consulted & advised vendor and higher tier level managers on business opportunities, expense reporting and property inventories
- Interpreted/explained human resources policies; addressed employee relations issues; coordinated workers compensation claims
Customer Service Agent
JetBlue Airways
09.2011 - 10.2013
- Managed day to day operations; supervised 19 Service Agents; assigned work, evaluated performance; assured policy compliance
- Resolved customers' service & billing complaints; performed cash transactions, merchandise exchanges, refunds and adjustments
- Kept records of customer interactions/transactions; recorded details of inquiries, complaints, comments, as well as actions taken
Customer Service Agent / Ramp and Customer Service Supervisor
Southwest Airlines
02.2002 - 07.2009
- Managed day to day operations; supervised 19 Service Agents; assigned work, evaluated performance; assured policy compliance
- Resolved customers' service & billing complaints; performed cash transactions, merchandise exchanges, refunds and adjustments
- Kept records of customer interactions/transactions; recorded details of inquiries, complaints, comments, as well as actions taken
Loadmaster
Polar Air Cargo
10.1997 - 12.2000
- Performed weight and balance calculations to maintain safe aircraft operations during all flight phases.
- Supervised cargo loading and unloading, ensuring compliance with safety regulations.
- Coordinated with pilots and ground crews for efficient loading processes and timely departures.
- Monitored cargo and passenger well-being in-flight, addressing any issues that arose.
- Handled hazardous materials in accordance with strict regulatory standards.
Station Manager
Air Tran Airways
04.1996 - 10.1997
- Developed & acquired business accounts; handled corporate reports and expenses; coordinated with vendors to provide services
- Directly supervised up to 55 employees; responsible for logistics, passenger service functions, safety & satisfaction of customers
- Directed ground crews in the loading, unloading, securing or staging of aircraft cargo; prepared airway bills/manifests, if required
Education
Bachelor of Science - Social Psychology
Park University
Parkville, MO12.2008
Skills
- Personnel supervision and human resources
- Operations management
- Team leadership
- Decision making
- Problem solving
- Conflict resolution
- Performance management
- Customer service and records management
- Budget oversight
- FAA regulations and safety compliance
- Training and evaluation
- Air operations and cargo handling
Timeline
General Manager
TDA
10.2021 - 09.2022
Business Owner
Drone Pilot
12.2019 - Current
Operations Manager
Hawaiian Airlines
04.2019 - 07.2021
Ramp Operations Manager
GAT
12.2017 - 04.2019
On-Site Manager
IFCO Systems / CHEP
08.2013 - 08.2015
Customer Service Agent
JetBlue Airways
09.2011 - 10.2013
Customer Service Agent / Ramp and Customer Service Supervisor
Southwest Airlines
02.2002 - 07.2009
Loadmaster
Polar Air Cargo
10.1997 - 12.2000
Station Manager
Air Tran Airways
04.1996 - 10.1997
Bachelor of Science - Social Psychology
Park University
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