Kurt Thomas
Murrieta,CA
Summary
Proven leader in retail management with a history at Burlington Stores, Inc., adept in inventory control and customer service. Excelled in enhancing team productivity, resolving customer issues, and implementing loss prevention strategies. Developed strong leadership and customer service skills in fast-paced retail environment. Adept at managing teams, resolving conflicts, and optimizing sales processes. Seeking to leverage these transferable skills in new and dynamic field.
Overview
3
3
years of professional experience
Work History
Sales Floor Supervisor
Burlington Stores, Inc.
11.2024 - Current
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
Customer Service Supervisor
Burlington Stores, Inc.
09.2024 - 11.2024
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Shortage Control Associate Lead
Burlington Stores, Inc.
08.2021 - 09.2024
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Promoted a customer-focused approach to loss prevention efforts, ensuring a balance between maintaining security and providing an enjoyable shopping experience for patrons.
- Prevented losses due to internal theft by cultivating a strong ethical culture within the store team through regular discussions on integrity and accountability.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Education
No Degree - Business Administration And Management
Mt. San Jacinto College
San Jacinto, CA06.2025
Skills
- Interpersonal skills
- Team building
- Superior work ethic
- Customer service management
- Cash handling
- Decision-making
- Team leadership
- Organizational skills
- Customer satisfaction
- Critical thinking
- Reliability
- Attention to detail
- Time management
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Floor Supervisor
Burlington Stores, Inc.
11.2024 - Current
Customer Service Supervisor
Burlington Stores, Inc.
09.2024 - 11.2024
Shortage Control Associate Lead
Burlington Stores, Inc.
08.2021 - 09.2024
No Degree - Business Administration And Management
Mt. San Jacinto College
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