Kurt Thorn

• Manage complete operations of 2 departments generating approximately 4 million in annual sales. MOD/Key Holder for entire business generating approximately 41 million in annual sales
• Lead, coach and develop associates
• Maintain accurate inventory counts, Ensure customer satisfaction, identify staffing needs and maintain merchandising standards.
• Maintain a strong operational knowledge of all areas of the business
• Motivate and drive results thru all departments sales associates while upholding brand and safety standards
• Ensure all day to day operations including deliveries, inventory integrity practices and cash handling procedures are all being upheld!
• Upon completing first full fiscal sales year my 2 departments saw reduction in shrink by $34k and increase over sale plan by 12%
• 2023 Personal Best Survey Score = 89 /Store overall score = 75
• 2024 Personal Best Survey Score = 91/Store overall score = 72

• Assist facilitation and execution of Manufacturers first retail location
• Set Up, Grand Opening and Complete Operations of Manufacturer first brick and mortar
• Utilizing customer feedback, Industry trends along with web and store sales metrics to influence product development and store assortment
• Motivated, trained, and disciplined employees to maximize performance.

• District Trainer, Leader and Operations Expert for up to 19 stores
• Conducted Management Training classes Focusing on Operations, Interviewing and Standards
• Executed Brand Standards and LP Store Audits
• Supported District Store Managers on Staffing and Interview Selection
• Team Resource and Training for New System roll outs and Challenges
• DM Partner for Proactive Problem Solving and Team
• Oversee 19 Stores during year long absence of DM
• Oversaw Opening of 5 New Stores
• Provide Feedback to Corporate on Process Improvement During test roll outs
• Store Management and Complete Business Operations with Focus on Providing an Excellent Customer Experience
• Team Motivation and Development
• Outside Marketing and In Store Event Scheduling
• Proactive and Collaborative Problem Solver for Exceptional Customer Experience
• Streamlined onboarding process for new hires, ensuring a smooth transition into their roles.

Corporate Post Acquisition Migration Lead

• 9 Stores, 6 week Project in The Pacific North West
• Develop, Execute and Roll out Product and Merchandise Realignment.
• Coordinate installation of POS, Time Management and Inventory Systems and New Brand Marketing
• Coordinate and Execute Training for all Store Teams on Private Brands, Systems and Operations , Policy And Brand Standards.

FTM Pilot Course Trainer

• Process Improvement and Business Acumen Training
• Develop, Schedule and Execute Training to Every MOD in the District. Course held for approx 54 Managers of All Teniers and Positions
• Conducted classes covering Business Acumen focusing on P&L, Category Sales and Private Brands
• Course structured to focus on Identifying Controllable expenses and the direct impact on KPI improvement