Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
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Kurt Vogt-Gutierrez

Pittsfield,MA

Summary

Dedicated District Manager of numerous retail locations throughout multiple states with relevant experience overseeing operations, driving sales, collections and improving customer service. Strengths include strategic planning, team leadership, problem-solving skills, and a proven ability to increase profitability. Previous roles have resulted in significant improvement in operational efficiency, increased revenue growth, and enhanced staff performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

District Manager

Upbound Group / Rent-A-Center
Central & Western , MA
01.2023 - 04.2025
  • Developed strategic plans for increasing sales, reducing costs, improving operations efficiency, through P & L reviews.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Identified and developed top talent to promote performance-oriented culture.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.

Store Manager

Upbound Group / Rent-A-Center
Pittsfield, MA
09.2012 - 01.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Ensured compliance with safety regulations and company policies.
  • Managed inventory tracking and physical inventory counts to minimize loss, placed new orders for merchandise to keep supply well-stocked
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated POS system with new products and promotional offers.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Promoted five team members to management roles.
  • Personally conducted comprehensive training sessions for new district employees during initial two weeks.
  • Successfully decreased turnover rate by half during the initial year.
  • Enhanced store agreements on rent from 572 to 850 between 9/4/2012 and 12/31/2013.
  • Increased AOR to 1050, resulting in promotion to District Manager.
  • Kept collections average to company standard or lower during Store Manager position, while performing sales in top 10 in the northeast.
  • Recognized for many years as a top revenue store, with a profit above 30%.

Owner Operator

Dirty Beats Inc
Long Island & Upstate Capital Region, New York
11.2003 - 04.2016

Personal security, club security, to supply multiple businesses with NYS licensed bouncers.

  • Formed and sustained strategic relationships with clients.
  • Delivered excellent customer service to clients and fellow employees.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Delivered music entertainment for diverse club and mobile event audiences.
  • Organized events to enhance visibility of new bars and clubs.
  • Created and circulated flyers to advertise events.
  • Facilitated increased networking through consistent social media engagement.

Assistant Manager

Upbound Group / Rent-A-Center
Catskill, New York
06.2011 - 09.2012
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Delegated work to staff, setting priorities and goals.
  • Initiated customer interactions through strong interpersonal communication.
  • Selected for accelerated training in store management.
  • Managed district stores in absence of Store Managers during training.
  • Enhanced understanding of different management techniques by working in 7 stores.
  • Demonstrated proficiency in dual roles of credit and sales management.

Education

Some College (No Degree) - Business & Computer Science

SUNY At Albany
Albany, NY

Some College (No Degree) - Business Administration And Management

SUNY College At Delhi
Delhi, NY

Skills

  • Sales management
  • Business & Financial management and analysis
  • Customer service
  • Risk assessment
  • Strategic planning
  • Operational efficiency
  • Technology implementation
  • Projections development
  • Goal setting and performance metrics
  • Compliance monitoring
  • Multi-unit management
  • Profitability optimization
  • Staff recruiting
  • Leadership development

Accomplishments

  • Perform to win 3rd place out of 3K+ stores throughout North America 2014, Atlantis Bahamas Trip
  • Benefits + Trip to Cancun in 2023, increased sales and percent collected above 90% on the year.
  • Fill the Fridge 2022 Division 7 highest donations winner.
  • Presidents Club 2012 - 2023 revenue of $1.5 million or more
  • CEO’s Club 2021-2023 profit of 30% or higher

Certification

  • RAC District Manger Academy 2014
  • RAC District Manager Academy 2017

References

References available upon request.

Timeline

District Manager

Upbound Group / Rent-A-Center
01.2023 - 04.2025

Store Manager

Upbound Group / Rent-A-Center
09.2012 - 01.2023

Assistant Manager

Upbound Group / Rent-A-Center
06.2011 - 09.2012

Owner Operator

Dirty Beats Inc
11.2003 - 04.2016

Some College (No Degree) - Business & Computer Science

SUNY At Albany

Some College (No Degree) - Business Administration And Management

SUNY College At Delhi
Kurt Vogt-Gutierrez